• Responsible for proactively monitoring and maintaining Data Center of my client• Troubleshooting the Hardware and software related issues for Cisco routers, and modules installed on chassis.• Proactive monitoring of Links (Utilization, Error and Reliability) and network devices.• Responsible for commissioning and decommissiong of links.• Providing Error-free end to end connectivity and on time IP change management, configuration, troubleshooting of WAN Network.• Assistance to HCL Comnet site Engineer and Coordination with Last Mile Procurement Team for new implementation and operational networks.• Taking back up for all configurations on daily basis and upgrading the firmware versions for the modules.• Creation & analysis of various reports for resource utilizations, CPU & Memory Utilization and sharing monthly check list with various stack holders.• Troubleshooting the Cisco 1700, 1800, 1900, 2600, 3600, 2800 series router for Lease Line for branch connectivity and Internet.• Upgrade Cisco Routers IOS using TFTP maintaining their back up timely.• Identification of down sites, Health check, Diagnostics doing daily basis.• Timely performing APS testing for DC and DR links. Also timely performing contingency on cisco routers.• Coordinating with different service providers like Bharti, Reliance, MTNL, BSNL, for different WAN links issues.• Good with handling calls / replying to emails from clients reporting network issues to NOC.• Raising change requests for service provider maintenance and coordinating with ISP during the activity and following up for status after completion of activity.• Coordinating with BSO Engineers and LL Engineers for Loop checking and Address configuration for their respective BSO.• Coordinating with VPN Support Team for all DC & DR Links

• Managing whole IT operations of Accenture & monitor the whole network of Accenture which is already implemented communicating with clients.• Handling all network issues of Accenture in Accenture NOC, where we do investigation about issue and provide resolution.• Monitoring on the tool Server Zenoss & Voyence.• Tracking the points of incidents on the toll ITSM (BMC Remedy) – Information Technology service management.• Working on MPLS Backbone of Accenture across the Globe.• Troubleshooting & Managing MAN Links and NLD links of all Accenture sites.• Coordinating with different ISP (BT, AT&T, Verizon etc.) and opening tickets & troubleshoot with them to fix the issue.• Opening CISCO TAC cases for any hardware related issues.• Coordinating with Incident Management for sending Management communication in case of any Network issues or network downtime.• Handling Network Escalation’s & provides resolutions to customers/client within SLA.• Got an exposure on Packet Shaper (Blue Coat), & CISCO telepresence Manager, troubleshooting Telepresence codec issues.• Adhered with ISO 2000 Process (Change management, Incident management, Configuration management, Problem management etc.).• Support in conducts periodical inventory audit in coordination with concerned in the assigned area of jurisdiction and report findings to superiors.• Liaise with ISP for the issues whenever required for RCA/RFO and update devices if required.• Checking if device is up and reachable from the monitoring tools. According to the situation contacting the monitoring local team or service provider.

• Worked for TCS Internal IT as NOC engineer.• Monitoring network devices through Zenoss (Monitoring Tool) and taking appropriate actions on alerts.• Got exposure on CCM Tool (Customer and call monitoring)• Once Job/Ticket raised have to analyze the fault & have to inform respective teams.• Giving end to end technical support to user’s network infrastructure.• Judging the priority of the incident and assigning the correct severity level depends on the impact. Each severity level has different SLA (Pri1- 4 Hour, Pri2- 6 Hours, Pri3- 12 Hours, and Pri4- 24 Hours).• Making sure that the issue is resolving within the SLA. Otherwise have the responsibility to provide valid reason.• Documenting the Tickets with the observations/ troubleshooting outputs and suggestions. In additions to this the responsibility to update the customers/ Users/ necessary teams in a transparent and simple way.• Troubleshooting WAN problems, coordinating with Broadband lines.• Certify the all applications are running after any release or any Connectivity / Network related troubleshooting.• Configuring and Troubleshooting Network, Shared Printers and shared drives.• MacAfee DES (Disk encryption Security) in laptops.• Troubleshooting the internet connection issues.• Unlocking, enabling and resetting domain password for users.• Installing and troubleshooting various software’s in user’s machine as per their project requirements.