Harshit Gupta Email & Phone Number

Gurugram, Haryana, India

Chandigarh, India

Gurgaon, Haryana, India

✔ Led key efforts to ensure that issues per loan were nil as now being the Closer, we were the single POC for the Loan agent, Ranger, Home advisor & Borrower, and the Title company. The slightest error would have a bad impact on our Quality matrix and affect our SLA the worst✔Quality management was now at the utmost priority as the responsibility of closing a loan will be with the Closer as well as the process was also streamlined to a single interface, Tinman.✔ Ran Compliance and Desktop Underwriting to assure the quality as per TRID guidelines. A QC error and escalation dashboard was maintained using excel as a reason to improve and for future reference.✔ With such acumen and skillful tenure came another responsibility to guide the team and our foreign counterparts for process training and guidance for better results. Along with Performing Quality checks, doubt resolution, and having training sessions, Excel was one thing that has been with me since day one.

Gurugram, Haryana, India

✔ The shift of process, appropriate research, and orderly analysis assisted to show ample growth prospects with the finest quality docs being delivered in record time✔ Contributed to drawing the entire Closing disclosure & Packages. The model required the collection of Borrowers' data, verification, evaluation as per the compliance, and then using the derived information to prepare closing financials using Tinman, Encompass and Docmagic✔ Being the most effective in the process and producing efficient financials during the most demanding months, got the responsibility to audit the quality of loans in closing and run quality checks for colleagues in training✔ Being one of the most efficient team players, this time the role was promoted to that of our US counterparts:- Preparing financials, closing, and ad hoc pre-funding review- Managing the data & information to close the loan hurdle free- Confirming balancing, cashflow at closing, and funding within SLA

Gurgaon, Haryana, India

✔ Received basic training and knowledge regarding the US Mortgage modeling and BAU operations✔ Foremost out of the training batch to report error-free disclosures well within the established SLA and raise a few minor process optimization techniques✔ Being efficient allowed to look into and discuss the concerns, due to the constantly updating environment, with the team lead✔ Quality requirements of a related team and the developing principles made me eligible to move to the Document Drawing Process

Gurgaon, Haryana, India

✔ Played a key role in researching for the best suited and relevant industry experts, reaching out to get them on board, and retaining them with the organization.✔ Researching in-depth for an industry expert based on the industry and domain as requested by the client, which is a top management consultancy, on an hourly basis of consultation (telephonic, con call, or video meets). The expert stays enrolled in our system and is offered gratuity for each time the client wishes to connect with the expert.✔ Collecting and organizing the information to create a perfect database for future reference with all the details regarding the project, client, in-house knowledge, experts, and their opinions.✔ Contributed to the doubling of onboarding experts month on month during my brief span at Infollion.

Gurgaon, Haryana, India

✔ Reached out to clients and customers to maintain and grow relationships, to make them feel special with the personal touch of the human voice. It helped us in repeat customers and better responses by the client.✔ Formulated and implemented new customer grievances redressal system by acting as a single POC to the client and the customer for all issues at Client venue.✔ With the establishment of a single POC, we were able to provide instant solutions by reaching out to the partner vendors. As such delays are reduced, the cancellations and refunds are also reduced.✔ Maintained and built customer relationships by reaching out personally to customers via call and Whatsapp to know their experience apart from the ratings on the app.

New Delhi Area, India

✔Informing the potential clients about the company's product.✔Met potential customers and informed them about our products and provided them with the best-suited products. ✔ Assiting the customers through the in depth review about the product.

Pgdm, Finance

B.Com, Commerce