Harshith Rao Kalvakuntla Email & Phone Number

Australia

Victoria, Australia

𝐏𝐫𝐨𝐯𝐢𝐝𝐢𝐧𝐠 𝐋𝐞𝐯𝐞𝐥 𝟐 𝐈𝐓 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐨 𝐖𝐨𝐫𝐤𝐒𝐚𝐟𝐞 𝐕𝐢𝐜𝐭𝐨𝐫𝐢𝐚 𝐚𝐧𝐝 𝐫𝐞𝐥𝐚𝐭𝐞𝐝 𝐝𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭𝐬 (𝐕𝐀𝐄𝐀, 𝐓𝐀𝐂, 𝐖𝐈𝐂, 𝐖𝐂𝐀, 𝐌𝐞𝐝𝐢𝐜𝐚𝐥 𝐏𝐚𝐧𝐞𝐥𝐬)• Identify and evaluate any deficiencies in the IT System functionality of a business• Handle Stock Management which includes supervision of all devices.• Implemented and maintained Configuration Management Database (CMDB) to ensure accurate and up-to-date records of IT assets and configurations.• Provided technical support to end-users in person, via phone, and through remote tools, ensuring prompt resolution of hardware, software, and network issues.• Provided technical support to end-users via ServiceNow ticketing system, ensuring timely resolution of IT issues and incidents.• Administered and maintained SCCM environment for software deployments, updates, and patch management across enterprise systems.• Managed Active Directory user accounts, group policies, and permissions.• Configured and deployed laptops, printers, and peripherals using SCCM, ensuring adherence to company standards and security policies.• Supported mobile devices (iOS, Android) and configuring email accounts and ensuring secure access to corporate resources.𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬 𝐮𝐬𝐞𝐝:• Microsoft System Center Configuration Manager (SCCM)• ServiceNow• Active Directory• Microsoft Intune/ iTunes• Dell Support Assistance• O365 Administrative tools• Adobe suites• Windows/Macintosh/Android/iOS operating systems• Okta• Apple Business Manager (ABM)• Microsoft Defender• Cisco Webex, Teams, Zoom Workplace• Dell SupportAssist• Creston Media

Melbourne, Victoria, Australia

•Providing system supports to the Point of Sales (POS) systems & BOS (Back-office systems) running Windows 10, Servers & Network devices for Coles infrastructure (Supermarkets, Coles Express). •Monitoring & troubleshooting internal applications, issues of Coles and perform escalation procedures if required. •Reviewing technical documentation of Coles & Performing updates when project upgrades or installation occurs. •Involved in installing the Desktops and laptop services for Victorian Election Commission Offices around the Melbourne region. •Handling the tasks of providing on-site server-support as well as assist in resolving issues related to hardware, operating systems, and configurations. •Troubleshooting computers running on Windows 10 and POS terminals, printers, Cisco routers, switches, and access points. •Following the ITIL support procedures of Incident, problem, and change management. •Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both on-site and remote support. •Responsible for inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support. •Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures. •Conduct full and through diagnostics with end users to enable first point of contact fault resolution.•Ensure all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate.

Truganina

Hyderabad, Telangana, India

*Worked on supporting product for development and deployment of Innovative Taxonomy platform called Taxilla for complete GST automation.*Handling development including design & troubleshooting of applications deployment using production logs, conducting gap analysis including validation of needs.*Clover ETL transformations for Applications were used to get metadata from raw inputs given from clients like Centro, PNGadgil.*ETL Mappings, Groovy scripts, XML, JSON and HTML reports for Applications.

Master'S Degree, Information And Communication Technology

I have completed the following courses as a part of my Master's degree *Intermediate Network Engineering *Networks, Systems and Web.

Bachelor'S Degree, Electronics And Communications Engineering