I have 10+ years experience in WFM domain with demonstrated history of working in IT firm and specialised in Intraday management, Operation management, Data analytics, MIS reporting, Forecasting, scheduling and capacity planning.Lean SixSigma Yellow belt certified.As a WFM specialist my role is to focus on delivering key outcomes, develop individuals in my team to succeed.A highly resourceful, flexible, innovative, enthusiastic individual who possesses considerable amount of knowledge regarding Work force procedures.A quick learner who can absorb new ideas and is experienced in coordinating, planning and organising wide range of resource planning activities. Well organised and an excellent team player with proven ability to work proactively in an complex and busy office environment.Skills:Maintaining and meeting SLA according to client requirement.Monitor the daily task sheet to ensure efficient project management.Resolve any incident, else raise the problem to client and follow-up of proper.Outstanding administrative, managerial, good communication, interpersonal and convenienceing skills.Ability to lead multi-disciplinary team.Highly motivated, results oriented and disciplined workaholic.Managing conflict’s , grievances and problem solving.Exceptional public dealing skills.Well versed with MS Word, Excel, power point, Access, Outlook, Erlang/Linear FTE calculations, Aspect, salesforce, samespace, Quicksight, SQL