Led operational strategies and initiatives, focusing on solution-oriented approachesand achieving business objectives. Accountable for the Team Size of 80+(Includes 4TL’s for Customer Support, Logistics andTraining )Managed the P&L activities of the organization and oversaw team costing. Handled key operational areas, including analytic, business development, and strategyimplementation. Played a key role in planning and executing a 10X growth strategy, leading a team of 80+ inCRM, process excellence, and inside sales. Mentoring the team process excellence for a Long term growth. Looking after the Channels of Business D2C, B2C , and PartnerEnsuring Business channel with Profitable returnsPlayed a major role in increasing the Number of Orders inflow, Optimized human resources utilization and logistics routes. Collaborated with the tech team to develop better automation bots. Managed channels generating 1 Cr to 2 Cr in monthly revenue. Supervised the quality department, conducting quality assessments of chats and trainingaccordingly. Trained team members to align with organizational growth and goals.

Accountable for leading & developing Operations team with down line of 5 Clinical managers with team of 27staffs and Revenue Optimization of the overall operational metrics & targets. Strategic Planning & forecasting ,Reviewing performance of Clinical managers , solving problems by possessing quick decision making skills. Assured future profitability through performance reviews and routine discussions on competencies and achieved results. Continuous Mentoring and guiding team members for increased Productivity . End to End delivering Operational Excellence. Client retention management. Process Designed for Tele Consultation and also reviewed a performance to improve the Revenue optimization from the same. Networking with Doctors(Stakeholders) regarding the productivity of the department and to increase the productivity.Involved in Budgeting activity and focused on the targets and also budgeting for the team. Accountable for delivering high scores on NPS & CSAT month on month. Analyzing the Turn Around Time(TAT) in Patient department and also in OPD and focused on Process improvement Sales Optimization with the team to improve the sales and converting more from OPD to IP. Tracking daily reports regarding to Sales and Revenue Optimization Achievement : Involved with the team to achieve 6 Crore revenue of the organization

Accountable for a Team of 4 members including Therapist Coordinator and Patient Coordinator Improving Process efficiency of the organization reviewing it periodically once based on the errors.Responsible for the operational performance, by ensuring proper tanning to Therapist to meet required operational metrics. Conducted Demographic analysis and Quality analysis to know the Client demographical and Quality meeting expectation. Studied P&L statement and involved in Cost & Revenue Optimization. Involved in Budget allocation to different team, Efficient utilization of resource allocation and managing monthly operational costs. Accountable for delivering high scores on NPS , ESAT & CSAT monthon month.On-boarded Nutritionist, Physiotherapist, & Mental Well being Therapist& responsible for retention.  Optimally managed Lead Generation team Sales - Pull/Push Marketing & Referrals Rewarded & Recognized best performers based on Client satisfaction score Involved in B2B activity of the Organization.

Accountable for delivering high scores on NPS & CSAT monthon month. Continuous assessment on performance, hold staff meetings and mentor team of 2 down-line Supervisors with total staff of 30 people. Efficient utilization of Annual Budgets , resource allocation and managing monthly operational costs .  Involve in Launching 1 New Centers & nurtured from Day 1 of operations with SOP's to break-even operationally within 1year time frame. On boarded Gynaecologist and Pediatrician and responsible for Retention. Business acumen in leading and managing the operations, effectively discharging the functions and achieving BEP in 6 months of Incubation and reached 1Crore within a Year of Incubation. ImplementingBestPractices&Quality Management. Conducted Analysis of Comparative,Demographicall Analysis Involved in Launching new Product and its sales optimization Pilot projects – Study, Evaluate and Recommend solutions.