Harshitha Boyapati Email and Phone Number

• Monitor day to day transactions to detect irregular activities, identify fraud patterns/trendsobserved in queues.• Review customer accounts for payments fraud risk in a timely and accurate manner.• Identified innovative ways to reduce risk by providing inputs on enhancing the processthereby reducing monetary loss.• Assisted other investigators with process related queries whenever gaps are observed.• Communicate with the banks involved to confirm the CC/DC authenticity when required.• Create an investigation report with all the findings based on the decision made, and prepare a SAR (Suspicious Activity Report) if the activity deemed to be unusual.• Close the investigation within the stipulated time/Service Level Agreement (SLA)