Harshitha Gp Email & Phone Number

I am a CCNA-certified Network Engineer with two years of experience in GNOC, network configuration, and troubleshooting. I have a solid grasp of networking protocols like TCP/IP and DHCP and can handle routers, switches, and VOIP systems. My expertise includes network operations, scripting, software management, and network security. I am detail-oriented, customer-focused, and able to work both independently and in teams. I’m seeking a challenging role to leverage my skills and contribute to efficient network operations.

Monitored network systems and infrastructure to ensure optimal performance and uptime using the system.Responded to network incidents, performed troubleshooting, and escalated unresolved issues to higher-level support teams.Conducted routine maintenance and updates on network hardware and software, ensuring system reliability and security.Maintained detailed documentation of network configurations, incidents, changes, and resolutions.Collaborated with cross-functional teams and external vendors such as ISP, to resolve network issues and implement improvements.Provided technical support and assistance to customers and internal users, ensuring timely resolution of network-related issues.Generated regular reports on network performance, incidents, and resolutions for management review.Use network monitoring tools to track the performance and health of network systems. Identify and respond to alerts and anomalies in real-time.Ensure network operations comply with organizational policies and industry standards. Followed security measures to protect network integrity and data privacy.

B.Tech, Computer Science And Engineering, 7.9 Cgpa

12Th Std, Bio-Maths, 83%

10Th Std, 92%