Harshitha K Email & Phone Number

• Analyzed IT Infrastructure by tracing the relationships between configuration items (CI) and incidents, service requests, problems, changes, and releases associated with them to enhance the service experience and.
• Used HAM in ServiceNow to maintain a centralized repository of information about hardware assets - location of hardware assets, their specifications, warranty information, and other relevant data.
• Used SAM in ServiceNow to manage software licenses, track usage, and ensure compliance with licensing agreements.
• Used data catalog to identify which data assets are available, provided relevant context about that data, and organized and evaluated information about data for source and current location of the data, data’s lineage.
• Understand the Process Mapping approaches to discover assets on a network, which are horizontal and top-down.
• Implementation of dashboards, workflows, service portal, data migration, and UI Builder into ServiceNow Nuvolo.

Stamford, Connecticut, United States

• Experienced with ITIL practices, HRSD Workflow, Strategic Portfolio Management/Application Project Management, and Customer Service Protocols -this is ServiceNow HRSD knowledge.
• Led the design, development, and implementation of HRSD solutions within ServiceNow to address specific business needs.
• Created end-to-end workflows & experience process automation in a no-code environment with flow designer.
• Provided advisory services and recommendations on process optimization, automation, and efficiency improvements.
• Built clarity between as-is processes and strategic business objectives for ServiceNow Process Map.
• Understood and applied demand management as a process of sourcing, developing, manufacturing, and delivering.

• Developed integration components for various requirements, including Single Sign-On (SSO), LDAP, and SOAP, enhancing system interoperability.
• Strategically planned and executed the IRM assessment, moving it towards the Evergreen phase.
• Created UI Pages and implemented logic to automate the creation of Requested Items (RITMs) when data was submitted through public UI pages, utilizing SOAP and Scripted SOAP Message techniques.
• Assisted in devising a comprehensive plan for Information Risk Management (IRM) assessment and remediation.
• Utilize knowledge of web-based protocols and standards, including SOAP, REST, WSDL, and XML, to develop integrations and ensure interoperability between ServiceNow and external systems.
• Implement HR service request automation, approval processes, and task assignments.

• Supported the development team through system design, development, and implementation of HRSD, ITSM, SPM Modules.
• Used data catalog to identify which data assets are available, provided relevant context about that data, and organized and evaluated information about your data for source and current location of the data, data’s.
• Understand process for ITOM to predict issues, minimize user impact, automate resolutions, and data connection.
• Work as a functional analyst of CMDB as an eco-system for all critical applications, created framework to maintain interface inventory, and provided insights of all the impacted sources during Project Go-Lives.
• Created end-to-end workflows & experience process automation in a no-code environment with flow designer.
• Used SPM to manage work from the creation of ideas to project execution as a record keeper of an entire project, showed how project feeds into other areas of the business, such as budgets and strategic goals.