Product: HSGBU Safety OneWith over 20 years’ experience, Oracle Health Sciences is committed to supporting clinical development, delivering innovation to accelerate advancements, and empowering the Life Sciences industry to improve patient outcomes. Oracle Health Sciences’ Safety One is trusted globally by professionals in both large and emerging companies engaged in clinical research and pharmacovigilance; providing pharmaceutical, biotechnology, medical device, and healthcare organizations with innovative products that optimize clinical research and development, improve patient outcomes, and accelerate value-based care.Roles & Responsibilities:• Developed and executed detailed project plans with Microsoft Project planner, coordinate withall cross functional teams for release readiness, execution of the product suite releases.• Involved in Release scope definition, Dev/QA planning within the teams, scrum & sprintmanagement, resource planning, project tracking, schedule & review milestones, project statussync-ups, product deployment and release retrospectives.• Track and manage release readiness deliverables across cross-functional teams that include PM,DEV/ QA, sales, support, operations, marketing, partner, documentation, consulting etc.• Lead the successful development and delivery of multiple high-impact features/ releases,product demos, milestone & release readiness reviews, stakeholder communications.• Experienced in working with multiple stakeholders in SaaS organizations, mitigate risks &resolve issues that could affect release scope, schedule, quality & deployment.• Working with product teams to understand the product roadmap & new features ready forimplementation for value added solutions to customer business.

Product: Fiberlink MaaS360Team: SMTProduction and Release Management : Monitoring and Alerting for checking the Production health & environment for the product.  Perform operation/ production support, Outage support, including incident management and root cause analysis of system and application failures and engineer solutions. Development of tools that aid in checking, tracking & managing Production performance. Track/ manage customer escalated tickets to completion to ensure quicker Turnaround time. Execution of releases from inception to deployment on production “go live”. Conducting Daily Scrum, Cross team management & stakeholders communications. Schedule, deploy and manage the daily Hot fixes to Production.  Define high level milestones and dates, define the release quality gates.  Manage, mitigate risks, and resolve issues that could affect release scope, schedule or quality.  Create and maintain release metrices in JIRA for defect measurement, created vs resolved trends, test execution reports, velocity charts, team score cards, feature status reports. Own, deploy & manage the daily hot fixes/ changes to Production throughout the cycle.

Product: Fiberlink MaaS360Team: Platform QAFiberlink’s MaaS360 products are used by thousands of organizations around the world to enable their mobility initiatives and protect corporate data. MaaS360 by Fiberlink is the trusted enterprise mobility management solution to customers worldwide — from Fortune 500 companies to small businesses. Working in a mobile world, it is simple and safe by delivering comprehensive mobile security and management for applications, documents, email and devices. Instantly accessible from the web, MaaS360 is easy to use and maintain and provides the flexibility organizations need to fully embrace mobility in every aspect of their business.Software Quality Assurance : Understand the product enhancements and prepare Test plan, QA effort, Impact analysis. Translate high-level business requirements into test scenarios and test cases. Involved in Functional, Integration and Regression testing with the test cases. Test for feature compatibility and functionality with various browsers and devices. Enhance feature-based Selenium automation framework for the scenario-based solution. Run automation suite, summarize the test results, bug tracking & closure in JIRA. Optimize/aggregate the Test Suite, record the release learnings and archive the test ware.

Products: AIVA (Artificial Intelligence Virtual Agent), [24]7 Assist; [24]7 TIE; [24]7 Chat Client: DISH -USA, Hulu - USA[24]7 TIE analyzes data from various client websites which involves Tagging, Data gathering, Modeling, Predictive Analysis using Cloud computing and Big Data systems deployed in cloud and data centers. [24]7 provides predictive capabilities that anticipate what consumers want to get done in the client's website, equipping customer operations, customer service, and customer experience professionals to engage consumers and resolve inquiries at every touch point with various products like Chat/ IVR/ AIVA.Roles & Responsibilities:• Understand the requirements and prepare project plan and provide QA estimates• Design, Develop and Review Test strategy and detailed test plans.• Enhance the Scenario based Selenium Automation Framework for the intent based chat solution.• Prepare and execute the test cases as per the requirements.• Testing for the products in different browsers and devices to check for compatibility.• Run automation suite to validate the regression test cases and report results.• Maintain the Automation Test framework (Selenium) as per the client specific requirements.

Payroll company: Indecomm Global servicesProducts: [24]7 Assist; [24]7 Online (TIE); [24]7 Chat Client: Vodafone - Australia, Target and BestBuy - USA, SINGTEL - Singapore, HERITAGE BANK - Australia[24]7 online(TIE) monitors’ visitor behavior, detects difficulties, and leads customers step-by-step through even the most challenging journeys in the client’s website. Through advanced statistical models of visitor intent and engagement, it anticipates customer behavior and determines the optimal interaction strategy. By incorporating real-time interaction data and customer profiles across all channels, it understands the full context of every customer journey. It leverages your existing web site infrastructure to engage the targeted visitors using personalized interaction flows by offering them [24]7 chats which are connected to real time agents for problem solving with [24]7 Assist.Roles & Responsibilities:• Translate high-level business requirements into test scenarios and test cases.• Involved in TAG Testing for the client domains.• Testing for products in browsers such as IE9, IE10, IE11, Firefox, Chrome, Safari 6.X on Desktops.• Testing for Android and IOS devices compatibility with the solution.• Network calls tracking using Fiddler, Firebug, Chrome developer tool etc.• Bug tracking in Redmine and summarizing test results.• Run automation suite to validate the regression test cases and report results.

Projects: AGF 3 – ONLINE, CREDITS Client: KBC, BelgiumKBC Bank is the first home market is Belgium, where it is one of the top three banks, with a 20-25% market share and over three million customers. Its second home market in Central Europe,. It is the 18th largest bank in Europe and a major financial player in Central and Eastern Europe, employing some 57,000 staff worldwide and serving 11 million customers worldwide.Roles & Responsibilities:• Understand the scope of work and preparation of test ware.• Test cases preparation and Execution in Quality Center & UI testing for the new framework.• Migration testing for the framework and functionality enhancements.• Testing of different Transactions (Banking) as per the client’s new requirements.• Conduct Unit Level /Integration Testing using the test cases and summarizing test results.• Root cause analysis for the customer reported defects.• Execution of DB2 queries for retrieving test data from the DB.• Involved in conducting peer review to maintain the quality of work.• Bug Tracking using JIRA.