Harshitha S R Email & Phone Number

Coimbatore, Tamil Nadu, India

• Primary contact for key strategic accounts at Microsoft Xandr.
• Collaborated with Microsoft's commercial teams to enhance client experience.
• Managed various agreements, including MSAs, PSOs, CSOs, and SLAs.
• Identified automation opportunities for process improvement.
• Led projects to enhance team operations and efficiency.
• Served as the go-to person for contract-related inquiries.Skills: Legal Writing, Contractual Agreements, Account Management

Bengaluru, Karnataka, India

• LinkedIn Marketing Solutions:
• Providing high-quality customer support on LMS pages.
• Ensuring new customers understand LinkedIn procedures and processes.
• Delivering complex messages to difficult customers.
• Escalating issues to the appropriate departments.
• Providing feedback to management on necessary changes and updates. LinkedIn Member Safety and Recovery Solutions (Flexor):

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• BTW(British Telecom Wholesale) Enterprise - Senior Broadband Customer Service Advisor, BTW Escalations Handler.
• Collaborated with managers daily to manage customer escalations and improve service while reducing errors.

Bengaluru, Karnataka, India

• Yahoo! - Advertisement Quality Analyst
• Ensuring high-quality ads and content providers by selectively sending them live.
• Maintaining standards by rejecting ads based on guidelines and factors.
• Improving the quality of search result ads for viewers.
• Ensuring that people view ads of higher quality on the search results page.Tools used: Falcon, JIRA, OSC, One Siebel

Advance General Management Program, Business Administration And Management, General

Bachelor Of Business Administration (Ca), 7.5 Cgpa

H.S.C

S.S.L.C