Enterprise Support Specialist (Cwf)
Bengaluru, Karnataka, India
LinkedIn Marketing Solutions: • Providing high-quality customer support on LMS pages. • Ensuring new customers understand LinkedIn procedures and processes. • Delivering complex messages to difficult customers. • Escalating issues to the appropriate departments. • Providing feedback to management on necessary changes and updates. LinkedIn Member Safety and Recovery Solutions (Flexor):• Safeguarding members' information by ensuring its safety and security. • Responding and solving to member inquiries, reports, and complaints. • Work with engineering and legal teams to investigate issues across departments. • Ensuring LinkedIn.com remains professional and ethical. LinkedIn Sales Solutions (Flexor): • Establishing social selling skills to educate prospective customers on Sales Navigator. • Serving as a trusted adviser to customers. • Sharing insights and knowledge to help customers succeed. Tools used: CRM - [Oracle Service Cloud (OSC) Salesforce (SFDC)], JIRA, Confluence, Tableau, Inspector.
