Harshitha Makam Suresha Email & Phone Number

Experienced in the design, development, and implementation of IT Service Management (ITSM) solutions with a strong focus on the ServiceNow platform. Proficient in managing end-to-end processes across various IT services such as Incident and Problem Management, Service Catalog Requests, Configuration Management, and Knowledge Management. Skilled in ServiceNow administration, asset management, and creating dynamic reports and dashboards for business insights.Possess hands-on experience in integrating ServiceNow with external web services, optimizing workflows, and ensuring seamless automation across systems. Strong collaborator with cross-functional teams to deliver innovative IT solutions that drive efficiency, improve user experience, and align with business goals. Always eager to explore new ServiceNow features and technologies to enhance IT service delivery.