Harshitha Nagaraj

Harshitha Nagaraj Email and Phone Number

Manager, Customer Success @ Alteryx
Bengaluru, KA, IN
Harshitha Nagaraj's Location
Bengaluru, Karnataka, India, India
Harshitha Nagaraj's Contact Details

Harshitha Nagaraj work email

Harshitha Nagaraj personal email

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About Harshitha Nagaraj

I am a Customer Success Manager at Alteryx, a leading SaaS platform for data integration and analytics. I have 6+ years of experience in the SaaS industry, and I am passionate about helping clients achieve their business goals and objectives using data.My core competencies include developing and executing customer success plans, proactively identifying opportunities for product adoption and expansion, conducting regular business reviews, collaborating with cross-functional teams, implementing customer feedback programs, and resolving customer issues. I have a proven track record of increasing customer retention, satisfaction, and revenue growth. For example, I increased upsell revenue by 35% and customer satisfaction scores by 15% for a portfolio of 120+ high-value clients.I have a Bachelor of Engineering degree in Computer Science from B. M. S. College of Engineering, where I learned the fundamentals of programming, databases, and software engineering. I have also obtained multiple certifications from Talend and Trifacta, demonstrating my proficiency and expertise in data integration tools and techniques. I am always eager to learn new skills and technologies, and I have excellent communication, problem-solving, and customer interaction skills.I thrive in a fast-paced and collaborative environment, and I value delivering value and impact to my clients and my company. My goal is to grow as a customer success professional and to contribute to the success of Alteryx and its customers.

Harshitha Nagaraj's Current Company Details
Alteryx

Alteryx

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Manager, Customer Success
Bengaluru, KA, IN
Website:
alteryx.com
Employees:
2297
Harshitha Nagaraj Work Experience Details
  • Alteryx
    Manager, Customer Success
    Alteryx
    Bengaluru, Ka, In
  • Alteryx
    Customer Success Manager
    Alteryx Jun 2022 - Present
    Bengaluru, Karnataka, India
    - Developed and executed customer success plans for a portfolio of 100+ high-value clients, ensuring alignment with their business goals and objectives.- Proactively identified opportunities for product adoption and expansion, resulting in a 20% increase in upsell revenue.- Conducted regular business reviews with clients, analyzing key performance indicators (KPIs) and proposing data-driven strategies for improvement.- Collaborated with cross-functional teams to resolve customer issues and provided continuous support to maintain high levels of customer satisfaction.- Implemented a customer feedback program, resulting in a 15% increase in customer satisfaction scores.- Led the onboarding process for new clients, delivering training and product demonstrations to ensure a smooth transition to the platform.
  • Talend
    Customer Success Engineer
    Talend Apr 2021 - Jun 2022
    Bengaluru, Karnataka, India
    Acted as the main point of contact for a diverse customer base, addressing inquiries, providing product support, and resolving technical issues.- Assisted in the development and execution of customer success plans, ensuring that clients' objectives were met.- Collaborated with the sales team to identify opportunities for upselling and cross-selling additional products and services.- Maintained and updated the customer database, ensuring accurate and up-to-date customer information.- Participated in product enhancement discussions, relaying customer feedback and needs to the product development team.
  • Talend
    Associate Technical Engineer
    Talend Jan 2018 - Apr 2021
    Bengaluru Area, India
    -Developing Java code for in-house testing of customer issues.-Troubleshooting issues such as process crashes, hangs, and unexpected behavior by analyzing thread stacks, logs, network dumps, and database contents.-Identifying and addressing product bugs based on customer reports and internal testing.-Assisting customers in tool installation and configuration when facing major issues.-Collaborating closely with the Talend R&D team to obtain fixes or patches.-Expertise in resolving Talend platform issues, including addressing performance bottlenecks and connectivity problems with ODBC/Native drivers.-Creating knowledge base articles and blogs to share insights and solutions.
  • Te Consulting Services Ltd
    Intern
    Te Consulting Services Ltd Jun 2017 - Jul 2017
    Bengaluru Area, India
    Android Java Developer.

Harshitha Nagaraj Skills

Java Mysql Cloud Computing Cloud Applications Etl Tools Talend Etl Tools Technical Assistance Troubleshooting Rca Internet Protocol Suite Domain Name System Microsoft Sql Server Cascading Style Sheets Html Customer Relationship Management Android Studio Android Development Microsoft Office Microsoft Excel Microsoft Powerpoint Microsoft Word Leadership

Harshitha Nagaraj Education Details

Frequently Asked Questions about Harshitha Nagaraj

What company does Harshitha Nagaraj work for?

Harshitha Nagaraj works for Alteryx

What is Harshitha Nagaraj's role at the current company?

Harshitha Nagaraj's current role is Manager, Customer Success.

What is Harshitha Nagaraj's email address?

Harshitha Nagaraj's email address is ha****@****ryx.com

What schools did Harshitha Nagaraj attend?

Harshitha Nagaraj attended B. M. S. College Of Engineering, Vvs Sardar Patel Pre University.

What skills is Harshitha Nagaraj known for?

Harshitha Nagaraj has skills like Java, Mysql, Cloud Computing, Cloud Applications, Etl Tools, Talend Etl Tools, Technical Assistance, Troubleshooting, Rca, Internet Protocol Suite, Domain Name System, Microsoft Sql Server.

Who are Harshitha Nagaraj's colleagues?

Harshitha Nagaraj's colleagues are Nada Elfaki, Estrella Alvarez, Connor Aguilera, Ana Luisa Muniz, M.a. Edtech, David Kubec, Maddy Mccrabb, Mike Smith.

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