Kyndryl Solutions Private Limited, Bengaluru, Karnataka• Worked on Azure-boards to plan, track and discuss the work across the team which allowed effective collaboration and streamline the workflow. • Worked on SCCM to perform various kinds of Deployments and Monitoring and used SCCM to perform Management activities such as Patch management.• Worked on Microsoft Intune to manage various devices. [Windows, Android etc]• Completed MD-102 Microsoft Endpoint Administrator certification. • Performed various changes to the environment through Group Policy Management (GPO). Changes were tracked through Service Now.• Performed Incident management activities such as providing L3 support for various Windows related issues, collaborating with L1 & L2 team to understand if they need any assistance to support the end users and performing Incident analysis.