Harshith Dayananda Email & Phone Number

Bengaluru, Karnataka, India

• Developed, tested and implemented reports and supplemental processes to assess transactional risk trends.
• Monitored online & offline transactions and investigated suspicious activities thoroughly to identify anomalies, patterns by complying with the policies and continually reviewing existing merchants' websites and.
• Developed consistent reporting methodology with Senior Management to solution, standardize, and automate all global reports.
• Created and optimized records management strategies to coordinate and handle cross-functional queries internal/external stakeholders within a defined SLA.

Bengaluru, Karnataka, India

• Strategized and built views on 8L+ merchant data using query book and looker to perform periodic account screening and transaction monitoring that helped in filtering out non-compliant merchants.
• Improved fraud detection and prevention by providing feedback on common defects, missouts, and other opportunities from audits.
• Proposed suitable recommendations to improve processes that enabled analysts to highlight/tackle new fraud trends and use shortcuts and custom workflows inside internal tools that enhanced user experience and.
• Conducted new hire training, knowledge transfer sessions and mentored to ensure alignment with a basic understanding of the process for 30+ individuals.
• Created real-time dashboards to track 5+ risk reports and 30+ analysts that resulted in increasing productivity by 90% and improving workforce management.

Bengaluru, Karnataka, India

• Evaluation of fraud, chargeback, and compliance risks for current and future merchants.
• Developed, deployed and enhanced procedures to reduce the institution's exposure to fraud.
• Completed statistical reviews to uncover trends, patterns and variations.
• Ensured quality of reviews to prevent fraud, chargebacks & disputes, while balancing customer experience.
• Provided In-depth research and investigations to resolve existing problems along with the recommendation of new strategies that would prevent future concerns.