• Processing the insurance cancellation as per customer requests.• Addressed customer complaints and concerns.• Accessing customer accounts and policy schedules.• Provided the customers with detailed information about policies and products.• Recommending available products.• Forwarding customers to sales agents when a policy needs to be initiated or upgraded.• Typing up complaint reports.• Processing the concession on the successful cancellation of the insurance policy.• Monitoring the complaints of the customers and forwarding the same to the concerned departments.• Managing the customer complaint database.Software Used: CRM, Customer 360, SFDC & Java Finnone.

1. Offered assistance to the customers professionally and efficiently. 2. Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns regarding the concession.3. Built and maintained strong relationships with the customers resulting in increased customer loyalty. 4. Coordinated with other departments to ensure customer service objectives were met.5. Developed and maintained positive relationships with customers through excellent communication and follow-up skills.

1. Developed and maintained strong customer relationships while delivering exemplary customer service.2. Proven ability to connect with customers and build trust to develop and nurture long-term relationships.3. Have adopted the SGS (Smile - Greet- Service) rule.4. Demonstrated success in exceeding sales by 15% by identifying customer needs and proposing appropriate products to the customers.5. Maintain up-to-date information about the new products.6. Addressed customer concerns and queries.7. Considering the high customer satisfaction rate, was promoted to handle 5 other branches located at Al Salwa, Al Qurain, Al Sabah Al Ahmed, Al Sabah Al Salem, and Mubarak Al Kabeer, Kuwait on a weekly rotational basis.8. Ensured customers received quality customer service, reducing the likelihood of negative customer reviews.Softwares Used: Saheli 2.O

1. Exceeded quantitative customer satisfaction, retention, and inquiry volume metrics.2. Quickly triaged incoming calls and escalated calls when necessary, reducing the average time to resolution by 20%.3. Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score of over 52.4. Promptly handled an average of 80 customer inquiries and complaints per day with an 82% customer satisfaction rate.5. Promptly responded to inquiries and requests from prospective customers.6. Supported voice, Email, and Chat processes with an average Customer Handling Time (CHT) of 7 minutes.

1. Develop and execute data-driven, omnichannel marketing strategies leveraging AI-powered predictive analytics to optimize customer engagement and ROI2. Lead cross-functional teams in implementing agile marketing methodologies, fostering collaboration between remote and in-office team members.3. Orchestrate the seamless integration of marketing efforts with sales and customer service through advanced CRM systems and real-time data synchronization