Harshit Khandelwal Email & Phone Number

Ardent Problem Solver with a proven track record in operations management and process optimization, I am an accomplished Team Leader specializing in driving efficiency and delivering exceptional results in the e-commerce industry. Currently, I hold the role of Senior Operations Associate, where I oversee various critical aspects, including complaints resolution, order tracking, cost-per-order management, and inventory replenishment. I take pride in spearheading the launch of the Rapid CRM team, successfully implementing robust processes to address customer complaints and improve order fulfillment. By leveraging key performance indicators (KPIs) and implementing strategic measures, I have significantly reduced the complaints count from 9% to 2.5% of the business volume. Additionally, I have successfully implemented process improvements, reducing partially delivered orders from 22% to 8% of the business volume. To ensure seamless operations, I have developed standard operating procedures (SOPs) for the CRM team, facilitated application training sessions for the ground team, and established efficient inventory replenishment processes. Through my expertise in data analysis and reporting, I regularly prepare comprehensive reports and dashboards to provide valuable business insights to management.As an individual with a strong work ethic and a commitment to delivering results, I am confident in my ability to make a positive impact in any organization I join.