Managing Director

VP and Head of Professional Services

* Helping startups raise capital* Business consulting and advisory services for emerging startups

Brought on board as the first member of the Strategy & Operations group to lead Professional Services (PS) practice towards transformation amidst its rapid growth, while ensuring sustenance of ongoing operations.I manage delivery of services, PS operations (process and technology), PS portfolio governance along with overall PS group revenue, bottom line improvement via Ops excellence and strategic initiatives. DELIVERY Management:* Leading product simulations for enterprise clients* Leading delivery of Production accounts for all clients* Managing projects and portfolio governance, capacity, demand, resourcing, utilization, performance for PS group PEOPLE Management:* Operations leader for a 800+ member Professional Services (PS) group* People leader for 30+ members from strategy & ops plus delivery team OPERATIONS Management:* Leading day to day PS operations (client SoWs, production accounts for clients, project creations post sales closure, resource allocations, revenue recognition, KPI definitions and measurement, audit)* Managing build and buy of technology solutions (Smartsheet, Netsuite OpenAir, Salesforce, JIRA and internal systems) and supplier relationships* Driving adoption for ASC 606 compliance PRACTICE and ORG leadership:* Enabling SVP, CEO in strategic planning (capacity, operating model) and portfolio governance* Owning PS group revenue, cost optimization and underlying processes* Enabling key inter departmental initiatives - pricing, cost estimation, SoW revamps, interns assessment and selection, L&D governance etc.* Leading IPO preparation, bringing order to data environment, cost/revenue/profitability analyses* Owning transformations tied to finance, audit that support firm's growth

Brought onboard as a delivery leader responsible for managing deployment of 'Cash Application' solutions for a portfolio of enterprise clients and for delivery of product simulations for all clients.Showcased thought leadership and tasked with additional responsibilities to improve overall delivery efficiency of the PS group to enable explosive growth anticipated in 2021/2022. Chosen as the first member of Center of Excellence (CoE) created for PS group, to consolidate the touch points across the departments (sales, product, audit etc.) centralize critical processes, and own financials (revenue and cost). DELIVERY Management:* Led delivery of 'Cash Application' product for a portfolio of enterprise clients* Led delivery of Product simulations, for all enterprise clients* Led delivery of Production accounts for all clients Practice Leadership:* Owned Professional Services technology and operations (timesheet, project creations, resource allocations and management, KPI tracking, portfolio reporting, etc.)* Established Centre of Excellence for PS (PS CoE) and led process improvements, technology deployments for running PS Ops General Management:* Partnered with sales, finance and product departments and helped transform key processes (Collections improvement, Sales pipeline tracking) and establish new processes (Production account creations for all clients, Revenue recognition for all clients) PEOPLE Management:* Led ~15 member product simulation team, that defined value for the implementation projects* Led ~6 member CoE team* Hired, coached, led teams that defined and drove value for the company

* Advised clients at pre-deal and post-deal stages, on IT integration and carve outs* Led IT architecture design, vendor evaluations / selection and IT deployment planning for carved out entities* Drove PMO of a large Post merger Integration program

Part of a Consulting group at Infosys and responsible for delivery and management of CIO area transformation for global clients.Enabled CIO minus one / two leaders in Australia and USA in improving their firms' IT capabilities on achieving Speed to Value with transformative solutions.* Transformed leading bank in Australia, enabling it to achieve 'speed to value', by improving its Technology projects' management capabilities and Management governance capabilities* Transformed leading Utilities firm of USA, by enabling it improve IT project management and delivery capability (defining Project Management processes, templates, defining vendor governance, and coaching client side Project Managers)

* Transformed customer support and experience of a Canadian Electronics major, by effecting significant changes in team (reinstating ownership and accountabilities, hiring and coaching, knowledge base development, communication and response standardizations, developing close partnership with client).

* Transformed enterprise wide processes of a European sports apparel major, by leading application integrations (SAP) delivery and support and setting up a new offshore support center.* Re-engineered CRM business processes for leading US utilities firm* Established internal centre of excellence (CoE) for SAP Integration for Infosys and supported in stellar growth of the group

* Helped transformed CRM function of an American Electronics major by advising on and prototyping an integration architecture involving Salesforce, SAP CRM, Sonic MQ

* Transformed Procurement function of a mining leader of Australia, by process redesign, application integration (using SAP) and navigating cross functional stakeholders* Developed automated processes for European sports major, integrating its product design, manufacturing and other processes as part of SAP AFS solutioning