Harsh Oza Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Providing workstation support services to personnel.Supporting New Joiner Orientation sessions using chat support via teams/Outlook Shared Mailbox and remote support tools (Log Me In Rescue).Developing and maintaining proficiency in standard tools such as Service Now and asset tracking (FNMS) systems, and software and hardware upgrade methodologies.Supporting the life cycle of the workstation infrastructure to include installations, implementations, operations and support, service and decommissioning of all devices.Minimizing the impact of service disruption during outage situations.Interacting with personnel and leadership in order to understand their needs and maintain business relationships.Ensuring that standard asset management procedures are followed.Creating documentation outlining specific workstation management processes.Participating in various workstation-related initiatives.

Ottawa, Ontario, Canada

- Working with Meta for building strong relationships between clients and company for the advertising.- Securing long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.- Establishing. initiating, and optimizing business development strategies based on company goals, product specifications, market data and budget factors.- Evaluating consumer preferences and behaviors, combined with market's trends and historical data, to adjust and enhance campaigns.- Proactively outreaching to decision-makers over the phone and via email to increase the ROI for their advertisements.- Improving client's experience by driving optimal and appropriate product adoption.- Providing pre- and post sales assistance for all applicable products.- Using the variety of tools to be able to properly communicate and drive advertiser's business to success.

Pune

Engaged in troubleshooting issues related to Hardware, Windows/Mac OS, standard office suite and browsers.Facilitated new employee technology setup, including computer setup and system access.Collected, analyzed, and reported any server data or issues, including any technical measures and key performance parameters.Supervised cases in ticketing tools like Jira Service Management & HubSpot service hub. Received and solved P4 & P3 incidents and work orders via calls and emails.Looked into the reported issue, resolved, and updated ticket within agreed SLA.Created accounts using Active Directory and added/removed any user based on their roles or as per company polices requested in change ticket.Created and maintained technical solution documentations & service catalogue for technical issues.

Bachelor Of Engineering - Be, Civil Engineering, 7.70

Activities and Societies: • Completed a project for the partial fulfillment of bachelor’s program on: ‘Terrace Farming’. • Completed.

Diploma, Civil Engineering, 7.60

Activities and Societies: • A part of team for conducting a contour survey of a ground having numerous differences in elevation..