Harsh Oza

Harsh Oza Email and Phone Number

SW and App and Cloud Tech Support Associate @ Accenture
Ottawa, ON, CA
Harsh Oza's Location
Nepean, Ontario, Canada, Canada
Harsh Oza's Contact Details

Harsh Oza work email

Harsh Oza personal email

About Harsh Oza

Dedicated System Engineer with 2+ years of hands-on experience in managing and troubleshooting IT infrastructures with a knowledge of networking (connecting switches / routers, access points and TCP/IP, LAN/WAN configurations). Proficient in system integration, asset management, and security protocols. Skilled in collaborating with cross functional teams and delivering efficient solutions. Committed to optimizing system performance and ensuring seamless operations in diverse environments.

Harsh Oza's Current Company Details
Accenture

Accenture

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SW and App and Cloud Tech Support Associate
Ottawa, ON, CA
Website:
accenture.com
Employees:
636296
Harsh Oza Work Experience Details
  • Accenture
    Sw And App And Cloud Tech Support Associate
    Accenture
    Ottawa, On, Ca
  • Accenture
    Sw/App/Cloud Tech Support Associate
    Accenture Jan 2024 - Present
    Ottawa, Ontario, Canada
    Providing workstation support services to personnel.Supporting New Joiner Orientation sessions using chat support via teams/Outlook Shared Mailbox and remote support tools (Log Me In Rescue).Developing and maintaining proficiency in standard tools such as Service Now and asset tracking (FNMS) systems, and software and hardware upgrade methodologies.Supporting the life cycle of the workstation infrastructure to include installations, implementations, operations and support, service and decommissioning of all devices.Minimizing the impact of service disruption during outage situations.Interacting with personnel and leadership in order to understand their needs and maintain business relationships.Ensuring that standard asset management procedures are followed.Creating documentation outlining specific workstation management processes.Participating in various workstation-related initiatives.
  • Accenture
    Customer Service Representative
    Accenture Oct 2022 - Jan 2024
    Ottawa, Ontario, Canada
    - Working with Meta for building strong relationships between clients and company for the advertising.- Securing long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.- Establishing. initiating, and optimizing business development strategies based on company goals, product specifications, market data and budget factors.- Evaluating consumer preferences and behaviors, combined with market's trends and historical data, to adjust and enhance campaigns.- Proactively outreaching to decision-makers over the phone and via email to increase the ROI for their advertisements.- Improving client's experience by driving optimal and appropriate product adoption.- Providing pre- and post sales assistance for all applicable products.- Using the variety of tools to be able to properly communicate and drive advertiser's business to success.
  • Vodafone
    System Engineer
    Vodafone May 2020 - Jul 2022
    Pune
    Engaged in troubleshooting issues related to Hardware, Windows/Mac OS, standard office suite and browsers.Facilitated new employee technology setup, including computer setup and system access.Collected, analyzed, and reported any server data or issues, including any technical measures and key performance parameters.Supervised cases in ticketing tools like Jira Service Management & HubSpot service hub. Received and solved P4 & P3 incidents and work orders via calls and emails.Looked into the reported issue, resolved, and updated ticket within agreed SLA.Created accounts using Active Directory and added/removed any user based on their roles or as per company polices requested in change ticket.Created and maintained technical solution documentations & service catalogue for technical issues.

Harsh Oza Education Details

  • G.H.Patel College Of Engg. & Tech. , V. V. Nagar 011
    G.H.Patel College Of Engg. & Tech. , V. V. Nagar 011
    7.70
  • L.J.Polytechnic,Ahmedabad 633
    L.J.Polytechnic,Ahmedabad 633
    7.60

Frequently Asked Questions about Harsh Oza

What company does Harsh Oza work for?

Harsh Oza works for Accenture

What is Harsh Oza's role at the current company?

Harsh Oza's current role is SW and App and Cloud Tech Support Associate.

What is Harsh Oza's email address?

Harsh Oza's email address is oz****@****ail.com

What schools did Harsh Oza attend?

Harsh Oza attended G.h.patel College Of Engg. & Tech. , V. V. Nagar 011, L.j.polytechnic,ahmedabad 633.

Who are Harsh Oza's colleagues?

Harsh Oza's colleagues are Joshua Culbertson, Sarthak Sarthak, Keerthipriya P L, Sunitha Pai, Sevanthika Shree Sivakumar, Raja Mallikharjuna, Renu Singh.

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