Harsh Patel Email & Phone Number

Bensalem Township, Pa, Us

Worldwide, Oo

Project Manager for a Fortune 50 Social Media company working with cross functional teams to deliver projects in an efficient manner. Furthermore, I developed project plans, identified risks and issues, and communicated project status to stakeholders. I ensured that all project deliverables met quality standards and that project goals aligned with business objectives.• Successfully managed and executed projects, implementing automation strategies that reduced process duration by 75% from 1 week to 24 hours on average, resulting in improved efficiency and cost savings for a leading social media company• Orchestrated day-to-day project management tasks, including tracking workflows and tasks, while conducting regular meetings with lead stakeholders and cross-functional business partners, ensuring seamless implementation of project goals and objectives• Led the implementation of new workflows to optimize end-to-end processes, resulting in a 7 times faster turnaround on tasks and increased user satisfaction, achieved through the effective use of automation technologies• Drove the development of a revitalized dashboard displaying key performance indicators (KPIs), enhancing program visibility by over 80% and supporting data center improvements

• Pioneered the niche market of wedding vinyl dance floor design, combining creativity, expertise, and meticulous attention to detail to bring clients' visions to life.• Administered bookings for over 200 events, ensuring financial transactions were handled efficiently and profitability was maximized using Excel on a weekly basis.• Successfully achieved an 80% increase in the customer base through proactive client relationship building, effective promotional strategies, and exceptional customer service in the wedding vinyl dance floor design industry.• Identified and addressed customer needs through various communication channels, including emails, face-to-face meetings, and phone interactions, ensuring personalized and tailored solutions.

• Administer booking of over 200 events, financial transactions, and profitability of potential investments on a weekly basis using Excel• Increase customer base by over 80% by cultivating the process of strong relationships with clients as well as promoting the business• Identify customer needs through various lines of communication such as emails, face to face meetings, and phone • Lead and collaborate with a diverse team of over 25 people to deliver high quality services such as master of ceremonies, disc jockey, photography

Bethesda, Md, Us

• Developed and supported timely delivery of Mobility and Augmented Reality Services (Apple iOS, Microsoft HoloLens, Surface Hub) based upon fast-paced Agile Framework (JIRA) for numerous stakeholders • Facilitated business program and operational requirements while leveraging current tools and processes to transform a manual license process to an automated workflow in Service Central reducing the time by over 70% and increasing the customer experience• Maintained internally funded customer engagements for Apple iOS updates including training 5 new testers, overseeing and testing LM compliance for 35,000+ corporate Apple devices using Workspace MDM• Primary support for Augmented Reality product Scope AR while assisting with implementation using Docker (Cloud), training and owning the license request process grown to support over 1000+ Enterprise users

Bethesda, Md, Us

• Created and peer reviewed technical documentation for Windows Phone platform using Service Central decreasing service desk tickets by over 80%.• Evaluated Operating Systems for Windows 10 Mobile and iOS using HP Quality Center and AirWatch• Self-directed learner: generated smart groups and profiles via AirWatch Console to test new features for Windows Phone platform• Supported LM App Store Project with execution of test cases using LM Mobile Portal

Raritan, New Jersey, Us

• Worked on a IT Reliability project which allowed technical owners to document and report outages that occurred for key applications. Delivered SOP/WI for the technical owners. • Analyzed global outage data; root cause, solution, and prevention techniques using Service Now • Developed a more efficient database for storing components to improve the completeness, usability and data collection for outage reporting information alongside a partner • Presented large amount of data to leadership from an Enterprise Data Lake through the use of SQL and analytical ability

Philadelphia, Pennsylvania, Us

•Provided technical support to university students, faculty, and help desk in the Library•Assisted in overseeing 200+ workstations in Public Library•Performed minor repairs to hardware, software or peripheral equipment•Resolved and troubleshooted hardware and software issues of printers, scanners, overhead book scanner along with personal devices•Developed and deployed Windows and Mac computer images for lab computers

Sandy Springs, Georgia, Us

-Interacted with customers on a daily basis to ensure the best experience -Keep up with a fast pace environment

Rutherford, New Jersey, Us

● Assisted students from grades K-12 with math and reading● Communicated child performance to parents; test scores and any progress they were making● Worked in a team to maximize efficiency and provide best quality● Maintained center Database to optimize efficiency

Bachelor Of Science - Bs, Information Science & Technology

High School