Harsh Patel Email & Phone Number

Winnipeg, Manitoba, Canada

[Start Up Side Project]Used my 4+ years of Web Development experience to create a product (Memnook.com) that converts users' notes into flashcards, enabling them to study notes more efficiently. Through multiple pivots and an agile product cycle, I have created a platform that solves a real-world problem for students and professionals alike.In addition to.

Winnipeg, Manitoba, Canada

- Lead and managed a team of Systems Support Specialists to provide technical support and troubleshooting for end-users across the organization.- Conducted regular performance evaluations for team members and provided feedback for improvement.- Trained team members and provide them with resources to perform their duties efficiently. - Developed and.

Winnipeg, Manitoba, Canada

- Liaised with stakeholders at the National Football League (NFL).- Provided operational support to the client for the game day events. Delegated and managed the responsibilities of a team during the event support.- Initiated a project to improve the internal documentation for the Service Desk team.- Automated daily workflows using Typescript, Python and.

Winnipeg, Manitoba, Canada

- Recorded, tracked, triaged, and resolved client service requests and incidents using the JIRA ticketing system.- Monitored system performance and identified opportunities for optimization.- Observed, assessed, fixed and upgraded system and application issues for optimal systems functionality.- Researched and evaluated new technologies as well as products.

Winnipeg, Manitoba, Canada

Working as Infrastructure Support Specialist at Northfield helped me see the world behind the curtain of the website with a large user base. I learned how different technologies are interconnected to create an extensive system that can handle thousands of people's network traffic.While working at Northfield, I learned,- Management of Domains and DNS.