Harsh Patel Email & Phone Number

Winnipeg, Manitoba, Canada

[Start Up Side Project]Used my 4+ years of Web Development experience to create a product (Memnook.com) that converts users' notes into flashcards, enabling them to study notes more efficiently. Through multiple pivots and an agile product cycle, I have created a platform that solves a real-world problem for students and professionals alike.In addition to my expertise in front-end and back-end development, I have a strong knowledge of UI/UX design principles. I have used Figma to create wireframes, prototypes, and user interfaces which are visually appealing and easy to use.Using my skills in enabling a strong user feedback loop and UI/UX design, I have created a product that, not only meets the functional needs of its users but also provides an enjoyable user experience. I have built a scalable and reliable server-less platform using technologies like, TypeScript, React and Next.JS, TailwindCSS, MySQL (with Planetscale), Prisma, TRPC.io, and Vercel.My passion for learning and creative problem-solving has helped me to drive the project forward and create a product that adds value to the lives of its users. I'm excited to bring my skills and experience, to new challenges and opportunities in the tech industry.NOTE: This product is currently in a closed preview phase. If you would like to assess my skills by reviewing what I have built, please feel free to contact me, and I will be happy to provide you with access.

Winnipeg, Manitoba, Canada

- Lead and managed a team of Systems Support Specialists to provide technical support and troubleshooting for end-users across the organization.- Conducted regular performance evaluations for team members and provided feedback for improvement.- Trained team members and provide them with resources to perform their duties efficiently. - Developed and maintained relationships with vendors and service providers to ensure quality services and support.- Monitored and optimized system performance to meet the service level agreements (SLAs) and minimized downtime.- Planned and oversaw system upgrades and migrations in collaboration with other teams.

Winnipeg, Manitoba, Canada

- Liaised with stakeholders at the National Football League (NFL).- Provided operational support to the client for the game day events. Delegated and managed the responsibilities of a team during the event support.- Initiated a project to improve the internal documentation for the Service Desk team.- Automated daily workflows using Typescript, Python and bash scripts.- Provided coaching and mentorship for existing and new Service Desk employees.- Lead weekly meetings, and schedules, as well as administered tasks for the team.- Performed analysis and diagnosis of issues, and escalated them to Engineers when necessary.

Winnipeg, Manitoba, Canada

- Recorded, tracked, triaged, and resolved client service requests and incidents using the JIRA ticketing system.- Monitored system performance and identified opportunities for optimization.- Observed, assessed, fixed and upgraded system and application issues for optimal systems functionality.- Researched and evaluated new technologies as well as products to recommend improvements in existing systems.- Collaborated with other teams to plan and implement system upgrades and migrations.

Winnipeg, Manitoba, Canada

Working as Infrastructure Support Specialist at Northfield helped me see the world behind the curtain of the website with a large user base. I learned how different technologies are interconnected to create an extensive system that can handle thousands of people's network traffic.While working at Northfield, I learned,- Management of Domains and DNS records- Got experienced with working with CMS systems- Monitoring and operating Linux-based systems- Solving users' problems and providing explanations in simple words