Harshpreet Singh Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

- Resolved complex customer issues related to wireless, internet, and TV services by delivering efficient troubleshooting, resulting in a 95% customer satisfaction rate and a 20% reduction in escalations.- Processed billing inquiries and mobile orders accurately by leveraging company policies and CRM tools, leading to a 30% increase in order accuracy and enhanced customer retention.- Pitched tailored sales offers to customers by understanding their needs and suggesting suitable plans, which led to a 15% increase in sales conversions and improved service uptake.

Montreal, Quebec, Canada

- Facilitated learning and provided academic support for students in Comp 352 (Data Structure and Algorithm) and Comp 346 (Operating System), enhancing their understanding of complex concepts and improving their problem-solving skills. - Designed and conducted tutorial sessions that complemented lecture material, emphasizing practical applications and real-world relevance of data structures, algorithms, and operating system fundamentals.- Assessed and provided constructive feedback on assignments and exams, contributing to the academic development of students while upholding high academic standards and integrity.

Gurugram, Haryana, India

Spearheaded the development and implementation of an automated data extraction pipeline using IQBot and Azure OCR Tools, efficiently processing over 1,200+ diverse data sources monthly. This initiative enhanced data accuracy by over 40% and availability for analytics, significantly improving mortgage automation processes for financial institutions.• Engineered and deployed advanced Python scripts for the pre-processing and cleaning of extracted data, ensuring high-quality input for machine learning models. This process streamlined data analysis contributed to a 35% increase in algorithm accuracy, and directly impacted decision-making processes for financial institutions.• Played a pivotal role in fostering collaborative relationships with clients and cross-functional teams, gathering and implementing requirements for over 15 major projects. This collaboration led to customized data analytics solutions, achieving a 20% improvement in operational efficiency and supporting strategic decisions in the automation of mortgage processes for financial institutions

53 , 1St Floor,Local Shopping Complex , A-1 , Paschim Vihar , New Delhi-110063

Developed a tool to test device penetration in various telecom networks for a leading mobile network operator. The tool investigates 3G, VOLTE, LTE and CA device penetration and inferences the top 15 handsets that support VOLTE and LTE respectively along with the percentage share for each phone manufacturer.

Faridabad, Haryana, India

A mobile application development project for QUANTEL (Vizibly Technologies Pvt. Ltd.)

262, Lane Number 4, Saidulajab, Butterfly Park, Saket, New Delhi -110030

The Safer India Challenge'19 is a 9 month long championship held annually, with the aimto reduce the deaths caused due to road accidents to half by 2020. It is an initiative ofIndian Road Safety Campaign and Ministry of Road Transport and Highways held forcolleges all across India. iSafeAssist is an application which will help people to communicate and get mechanic and towing services for their vehicles in case of emergency or anytime else all over India . The application will help people to avail mechanical services in remote areas as well.

16-A, Pocket-A, Dda Flats, Sukhdev Vihar, New Delhi, Delhi 110025

SCHOOL has launched a platform called 'Teen Coalition' with a view to focus on and work for the development of India's Adolescents as they are the most vulnerable and neglected social group and are in a very crucial phase of preparation for and transition to adulthood.My contribution to this Platform was through a desk review under 'Imparting Sexual Health Education to the Adolescents in school setting' which is one of the various other ongoing activities of the project. The review was based on 'The Global Scenario of Sexual Health Education among the Adolescents '. The research compared the schemes , projects , and current conditions of several nations including India .

Masters Of Applied Computer Science, Computer Science

Bachelor Of Technology - Btech, Computer Science, 9.0

Bachelor Of Technology - Btech, Computer Science

High School Diploma