Harshpreet Virk Email & Phone Number

• Manage and executed over 10 healthcare quality improvement projects, including the blood pressure campaign, resulting in the highestnumber of patient appointments and a 15% improvement in quality scores.• Oversee campaign risks by monitoring patient satisfaction and feedback, incorporating changes to ensure the highest level of service andoutcomes, achieving the highest satisfaction scores on the team.• Consistently exceeded the daily patient call quotas, averaging 100-105 calls per day, including wellness exams, confirmation calls, welcomecalls, and chronic condition follow-ups, as well as documenting outreaches in the Aaneel MyHealthEMR.

• Managed 15 healthcare operations projects from initiation to close, driving a 15% increase in patient satisfaction and retention rates, focusingon process improvements and quality of care.• Implemented COVID-19 protocols, streamlining workflows, enhancing patient safety, and clinic operational efficiency by introducing carcheck-ins and reducing patient wait times.• Spearheaded the creation of training guides for new hires, reducing onboarding time by 20%, ensuring compliance with regulati ons.• Contribute to weekly operations team meetings, presenting project updates, process improvements, and patient care initiatives, fosteringeffective cross-functional collaboration and driving important projects forward to support business goals and growth.

Reno, Nv

• Orchestrated 25 front and back -office operations and healthcare operations projects for a solo-practitioner optometry clinic, ensuring optimal patient care and administrative efficiency.• Implemented training programs for all new hires, revamped electronic file storage, streamlined the patient check-in process, insurance verification, and appointment management, enhancing clinic productivity by 25% through these projects.• Managed all training efforts including training program creation, guides, SOPs and personally onboarding over 4 employees, serving as a versatile resource for both front and back-office functions.• Spearheaded patient care efforts conducting comprehensive eye tests, including visual acuity, eye pressure, peripheral testing, and retinal imaging, ensuring accurate diagnostics and care.

• Spearheaded all business operations, process improvement, and onboarding projects from initiation to close while also running day-to-day business operations for the practice.• Identify and solve operational issues, conducting root cause analysis, and recommending solutions to address process and syst em problems.• Manage day-to-day operations including patient outreaches, appointment management, insurance verification, patient check-in and triage, and patient paperwork.•Champion the development of new business processes, including the creation of flow charts for process mapping, and protocol training guides to streamline operations, enhance efficiency, and ensure standardized procedures.

Executive Mba, Business

In Progress

Bachelor Of Science - Bs, Biology, General

Associate Of Science - As