As a Business Analyst at Planit, I serve HDFC Life, one of the leading life insurance providers in India, as a client. I collaborate with stakeholders to gather and analyze business requirements, identify opportunities for process improvement, and translate these insights into actionable recommendations. I apply a data-driven approach to ensure the quality and functionality of the software products I work on. I conduct detailed data analysis, generate reports, and present findings to key decision-makers. Additionally, I facilitate communication between technical and non-technical teams to ensure project objectives are met efficiently. My role also entails participating in project planning, documentation, and providing ongoing support to ensure successful project delivery.I have extensive experience in the life insurance domain, having worked on the Leap application, a comprehensive solution for policy administration, claims management, and customer service. I have led critical modules, such as KYC and Bancassurance, delivering them ahead of schedule while ensuring thorough coverage of all possible scenarios. I have also identified and addressed over 220 Issues in the HDFC module, leaving no stone unturned in enhancing product excellence.I am passionate about bridging the gap between quality assurance and project management, employing best practices in quality control and project execution. I am skilled in coordinating cross-functional teams, managing stakeholder expectations, and implementing process improvements. I am committed to fostering a culture of continuous improvement, operational efficiency, and customer satisfaction through meticulous analysis and strategic oversight.
