Harsh Upreti Email & Phone Number

Uttar Pradesh, India

New Delhi Area, India

• Developed and delivered comprehensive training programs for Trainees in a variety of service industries.• Facilitated training sessions for up to 90 participants at a time.• Assessed and monitored the development of Trainees.• Developed and implemented a system for tracking and evaluating the performance of Trainees.• Created and maintained training materials, job aids, and resources.• Analyzed the effectiveness of training initiatives and recommended improvements.• Provided ongoing coaching and support to Master Trainers

Gurugram, Haryana, India

• Served as Assistant Professor in the Department of Hotel and Tourism management.• Developed and taught courses in Front desk management, Tourism management, Soft skills, life skills and Room division.• Created and implemented innovative classroom activities, such as simulations, debates, and field trips to enhance student engagement.• Assisted in curriculum development and implementation in the department.• Advised and mentored junior faculty members in their research and teaching.• Participated in the college's faculty governance committees.• Advised undergraduate and graduate students on their academic studies and career paths.

Gurugram, Haryana, India

• Developed and implemented innovative, student-centered hospitality courses that addressed the needs of the latest hospitality industry.• Utilized active learning strategies such as role play, simulations, and case studies to engage students.• Mentored students and provided guidance and counseling to assist them in reaching their academic goals.• Developed and maintained a network of local employers and internship sites to provide students with meaningful experiential learning opportunities.• Assessed and evaluated student performance, provided feedback, and maintained student records.• Participated in the recruitment of new students and faculty in the hospitality program.• Developed and maintained professional relationships with industry partners.

Jaipur Area, India

• Delivered lectures and seminars on hospitality and tourism topics to classes of up to 60 students.• Developed and implemented course syllabi, lesson plans, and assessment tools.• Supported students in research and writing projects related to hospitality and tourism.• Participated in faculty meetings to discuss curriculum development, student progress, and other issues.• Integrated digital technology and online learning tools for enhanced student engagement.• Collaborated with faculty and staff to organize field trips and guest lectures.• Maintained an open and positive learning environment through active listening and constructive feedback.

Boston Usa

Accomplishments:• Promoted as Overnight Manager within three months of joining the hotel based on exceptional performance in guest service.• Assisted in the implementation of new property management system in the hotel.• Designed and implemented the training and development needs within front office department which lead to higher guest satisfaction feedback.• Achieved highest score in Eliot guest satisfaction index survey multiple times.• Designed strategies for up selling room packages resulting in increased revenue.Responsibilities: • Managed the entire front desk operations, concierge duties, guest security, night auditor functions, preparing audit reports; handled guest complaints and requests, PBX and Reservations, and making travel arrangements for guests and hotel bookings.• Coordinated with sales and marketing departments to promote hotel sales and revenue.• Planned group reservations, yield management techniques, Internet inventory maintenance, settling of bills and other administrative tasks.• Promoted group sales and packages and assisted guests during the negotiation for hotel service facilities like banquets and conference rooms.• Supervised the training and development of front office staff.• Actively promoted and participated in the Up-Sell programs to increase occupancy and revenue.• Assisted the Front Office Manager in the conducting of monthly departmental meetings and one on ones and reviews.• As the Manager on Duty, responded to any emergency situations or incidents which arise and complete appropriate follow up.• Oversaw and guided the front office team, and supported the Front Office Manager; directed all tasks, which impacted the guest arrival and departure processes. (Front Desk, Bell Desk, Night Audit).

Master'S Degree, Tourism And Travel Services Management

Pg Diploma In Hotel Operations Management, Hotel/Motel Administration/Management, First

Bachelor Of Science (Bsc), Hospitality Administration/Management