Versatile, high-energy professional with 4.5 years of work experience. Good knowledge ofWindows Server Modules like Active Directory, DNS, DHCP, and their corresponding technicalities. Hands-on Experience in O365 administration. Thorough understanding of Zoho and Service Now ticketing toolsand the incident workflow of the incident management team. Well-versed with Exchange online components like Auditing, mailbox holds, compliance management, and Identity components like AD (Active Directory) and AAD (Azure Active Directory). Deep understanding and working experience in IT as an L1 and L2 support, incident management, and Service desk management. Capable of quick learning and delivering solutions as an individual and as a part of a team.