Harsh V. Tyagi Email and Phone Number

Sr. IT Leadership professional with 17 years’ experience, incorporating a servant leader communication style to drive enterprise-wide solutions and problem solving. Hard-work, punctual, sincere, and loyal team player collaborates with client leadership, cross functional to meet critical business objectives for well branded industry leading companies across the globe. Client Engagement Lead, Delivery Led Sales Leader (Sales to Delivery)Areas of strength: • Managed Services Delivery Leadership• Business/IT Transformation Strategy• Planning & Execution• Portfolio Rationalization• Technology Consolidation • Stakeholder Management• Vendor Management• Technology/Product Roadmap• Integration Management• Change & Release Management• Human Capital Management• Productivity, Sustainability & Scalability• Financial Management• End to End Expert in Sales to Delivery• Service-Level Agreements (SLA)• Key Performance Indicators (KPI)• Client Engagement Lead with high CSAT scores• Business Analysis & Requirements Management• Process Improvement & Optimization• Trouble Shooting and Problem Solving• Customer Empathy• User Training & Support• Cross-Team Collaboration• System Testing and UAT• Hypercare and Transition to BAU