Harshwardhan Goud
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Harshwardhan Goud Email & Phone Number

Research Associate at Data Axle at Data Axle
Location: Maharashtra, India, India 4 work roles 2 schools
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Current company
Data Axle
Role
Research Associate at Data Axle
Location
Maharashtra, India, India
Company size
835 employees

Who is Harshwardhan Goud? Overview

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Quick answer

Harshwardhan Goud is listed as Research Associate at Data Axle at Data Axle, a company with 835 employees, based in Maharashtra, India, India. AeroLeads shows a matched LinkedIn profile for Harshwardhan Goud.

Harshwardhan Goud previously worked as Research Associate at Data Axle and VCS Associate AB at Amazon Business India. Harshwardhan Goud holds Post Graduation Program, Professional Certification In Product Management from Sp Jain School Of Global Management - Dubai, Mumbai, Singapore & Sydney.

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Data Axle

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Profile bio

About Harshwardhan Goud

Experienced Customer Support Representative with a demonstrated history of working in the e-commerce and travel industries. Skilled in Product Management, Customer Service, and Data Analysis. Proven track record of managing customer inquiries and complaints across various departments, ensuring customer satisfaction through active listening, empathy, and effective problem-solving.My journey began at WNS in Pune, where I honed my skills in customer service across After Travel, Flight Delay, and Pre-Travel departments. I managed backend operations and direct customer calls, resolving issues related to holiday experiences and enhancing customer satisfaction through effective communication and sales.At Amazon, I further developed my expertise by engaging with North American and Indian business customers, handling product-related inquiries, GST bills, and credits. My ability to manage comprehensive support and develop empathetic client relationships earned me recognition for outstanding performance and adherence.In my current role at Amazon Business India, I continue to drive customer satisfaction and exceed response accuracy and promptness goals. I hold a Professional Certification in Product Management from SP Jain School of Global Management, complemented by various certifications including Agile Scrum Master (ASM®) and Agile Certified Practitioner (PMI-ACP)®. My educational background includes a Bachelor's degree in Business Administration with a specialization in Human Resource Management from Ness Wadia College of Commerce.I am passionate about leveraging my skills in Product Management and Business Analysis.

Current workplace

Harshwardhan Goud's current company

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Data Axle
Data Axle
Research Associate at Data Axle
dallas, texas, united states
Website
data-axle.com
Employees
835
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4 roles

Harshwardhan Goud work experience

A career timeline built from the work history available for this profile.

Research Associate

Current
Data Axle

Pune, Maharashtra, India

Jan 2025 - Present

Vcs Associate Ab

Amazon Business India

Pune, Maharashtra, India

  • Engaged with Indian business customers via phone, chat, and email to resolve issues related to GST bills and credits, and handled product-related inquiries and complaints.
  • Managed inquiries and complaints for various departments, including large appliances and primary customer calls and chats, ensuring comprehensive support.
  • Provided accurate information to resolve service complaints and ensured customer satisfaction by managing customer account inquiries effectively.
  • Developed empathetic client relationships, consistently exceeding RAP (Response Accuracy and Promptness) goals.
  • Recognized for outstanding performance and adherence, winning a prize in the RNR (Rewards and Recognition) program.
May 2023 - Jul 2024

Cs Associate (Ip)

Amazon

Pune, Maharashtra, India

  • Engaged with North American customers via phone, chat, and email to address delivery and product-related queries.
  • Solved customer issues on a priority basis, ensuring timely follow-ups and resolution.
  • Assisted customers with product-related questions, feedback, and complaints, providing clear and helpful information.
  • Effectively managed customer support operations during night shifts.
Oct 2020 - Mar 2021

Associate Operations

Wns Global Services

Pune, Maharashtra, India

  • Provided customer service across three departments—After Travel, Flight Delay, and Pre-Travel—handling both backend operations and direct calls.
  • Resolved customer issues related to their holiday experiences via calls and emails, including compensation for flight delays based on time and exchange rates.
  • Sold various travel-related products such as seats, advance rooms, and in-flight purchases, enhancing sales skills and contributing to customer satisfaction before their travel.
  • Collected and analyzed daily work status data from the team, compiling and sharing reports with the manager by the end of each day.
  • Interacted with clients and took on responsibilities as a team mentor, guiding and supporting team members.
Feb 2019 - Jul 2020
Team & coworkers

Colleagues at Data Axle

Other employees you can reach at data-axle.com. View company contacts for 835 employees →

KD Kaylen Dusek Kaylen Dusek Colleague at Data Axle San Francisco, California, United States, United States View → PI Pradeep Ingle Pradeep Ingle Colleague at Data Axle Pune, Maharashtra, India, India View → ES Eda Sasso Eda Sasso Colleague at Data Axle New York City Metropolitan Area, United States View → SM Steve Madej Steve Madej Colleague at Data Axle Omaha, Nebraska, United States, United States View → DM Dennis Miller Dennis Miller Colleague at Data Axle Marshfield, Wisconsin, United States, United States View → SG Shawn Grose Shawn Grose Colleague at Data Axle Sedalia, Missouri, United States, United States View → DF Dario Flores Dario Flores Colleague at Data Axle Brewster, New York, United States, United States View → SJ Surabhi Jain Surabhi Jain Colleague at Data Axle Pune, Maharashtra, India, India View → TB Tracey B. Tracey B. Colleague at Data Axle Papillion, Nebraska, United States, United States View → MH Mike Holmes Mike Holmes Colleague at Data Axle Salt Lake City, Utah, United States, United States View →
2 education records

Harshwardhan Goud education

FAQ

Frequently asked questions about Harshwardhan Goud

Quick answers generated from the profile data available on this page.

What company does Harshwardhan Goud work for?

Harshwardhan Goud works for Data Axle.

What is Harshwardhan Goud's role at Data Axle?

Harshwardhan Goud is listed as Research Associate at Data Axle at Data Axle.

Where is Harshwardhan Goud based?

Harshwardhan Goud is based in Maharashtra, India, India while working with Data Axle.

What companies has Harshwardhan Goud worked for?

Harshwardhan Goud has worked for Data Axle, Amazon Business India, Amazon, and Wns Global Services.

Who are Harshwardhan Goud's colleagues at Data Axle?

Harshwardhan Goud's colleagues at Data Axle include Kaylen Dusek, Pradeep Ingle, Eda Sasso, Steve Madej, and Dennis Miller.

How can I contact Harshwardhan Goud?

You can use AeroLeads to view verified contact signals for Harshwardhan Goud at Data Axle, including work email, phone, and LinkedIn data when available.

What schools did Harshwardhan Goud attend?

Harshwardhan Goud holds Post Graduation Program, Professional Certification In Product Management from Sp Jain School Of Global Management - Dubai, Mumbai, Singapore & Sydney.

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