• Handle high volumes of calls daily, addressing customer concerns, processing orders, and resolving complaints with professionalism and efficiency.• Assist customers with product information, troubleshooting, and service inquiries, ensuring quick and satisfactory solutions.• Work closely with the sales and technical teams to ensure smooth processing of customer orders, account adjustments, and returns.• Build and maintain strong relationships with clients by delivering excellent… Show more • Handle high volumes of calls daily, addressing customer concerns, processing orders, and resolving complaints with professionalism and efficiency.• Assist customers with product information, troubleshooting, and service inquiries, ensuring quick and satisfactory solutions.• Work closely with the sales and technical teams to ensure smooth processing of customer orders, account adjustments, and returns.• Build and maintain strong relationships with clients by delivering excellent customer service, handling complaints, and ensuring a high level of client satisfaction through proactive follow-ups Show less

Utilized SIEM (Security Information and Event Management) tools to monitor network traffic for unusual activity and potential threats.Conducted regular threat assessments and vulnerability scans using tools like NMAP and Wireshark. Analyzed and responded to security incidents, employing techniques such as packet analysis and endpoint detection. Providing technical support to end-users, including troubleshooting software problems, answering queries, and offering training on software usage and… Show more Utilized SIEM (Security Information and Event Management) tools to monitor network traffic for unusual activity and potential threats.Conducted regular threat assessments and vulnerability scans using tools like NMAP and Wireshark. Analyzed and responded to security incidents, employing techniques such as packet analysis and endpoint detection. Providing technical support to end-users, including troubleshooting software problems, answering queries, and offering training on software usage and best practices. Identifying and resolving software-related issues such as application crashes, errors, compatibility issues, and performance degradation. Analyzed and responded to security incidents, employing techniques such as packet analysis and endpoint detection.Provided technical support and guidance to clients through phone, email, and chat. Addressed and resolved a range of technical issues, enhancing customer satisfaction and retention rates. Developed user-friendly documentation and training materials to assist clients in understanding and using security features effectively. Show less

Created image file of Pendrive using FTK imager tool, recovered deleted files using Recuva software Conducted in-depth forensic analysis to recover data from damaged or compromised devices.Utilized advanced techniques to decrypt files, recover deleted data, and analyze file systems and registry entries.Ensured adherence to the chain of custody protocols to maintain the integrity of the evidence.Utilized tools like EnCase, FTK, and X-Ways Forensics for imaging and analysis of… Show more Created image file of Pendrive using FTK imager tool, recovered deleted files using Recuva software Conducted in-depth forensic analysis to recover data from damaged or compromised devices.Utilized advanced techniques to decrypt files, recover deleted data, and analyze file systems and registry entries.Ensured adherence to the chain of custody protocols to maintain the integrity of the evidence.Utilized tools like EnCase, FTK, and X-Ways Forensics for imaging and analysis of digital media. Show less

Coldbox pentesting and bug bounty Assisted in monitoring network traffic and system logs for unusual activity using SIEM tools such as Splunk.Participated in the initial analysis of potential security incidents, identifying and reporting on suspicious activities.Evaluated the security of Coldbox web applications, identifying vulnerabilties and providing recommendation for mitigation.Discovering and reporting a vulnerability or bug to the application's developer.

As a dedicated Maths Tutor, I am passionate about helping students overcome challenges and achieve academic success in mathematics. With a strong foundation in mathematical concepts and a patient teaching style, I strive to instill confidence, foster critical thinking, and inspire a love for learning in my students.

Developed and conducted security awareness training programs for employees, covering topics such as phishing, password management, and data protection. Created and distributed educational materials, including newsletters and bulletins, to keep staff informed of the latest cybersecurity threats and best practices. Coordinated with IT teams to mitigate risks and restore systems to normal operations post-incident. Communicated effectively with non-technical stakeholders, explaining complex… Show more Developed and conducted security awareness training programs for employees, covering topics such as phishing, password management, and data protection. Created and distributed educational materials, including newsletters and bulletins, to keep staff informed of the latest cybersecurity threats and best practices. Coordinated with IT teams to mitigate risks and restore systems to normal operations post-incident. Communicated effectively with non-technical stakeholders, explaining complex security concepts in understandable terms.Delivered high-quality customer service through various communication channels, resolving technical issues and inquiries with a focus on first-contact resolution. Achieved a customer satisfaction rating of 95% by effectively addressing concerns and providing timely solutions.Provided comprehensive support for hardware and software issues, including troubleshooting, repairs, and system maintenance. Assisted customers with software installations, updates, and configurations, ensuring smooth operation and user satisfaction. Show less

As a Cyber Security Analyst, I have been entrusted with the responsibility of protecting organizations from cyber threats and ensuring the confidentiality, integrity, and availability of their digital assets. With a strong background in incident response, threat detection, and risk mitigation, I thrive in dynamic and challenging environments where I can apply my expertise to safeguard against evolving cyber risks.