At Sedha Consulting, I focus on protecting critical infrastructure by monitoring, detecting, and responding to cyber threats. I specialize in incident response, vulnerability management, and ensuring compliance with industry standards. With hands-on experience in security operations and a deep understanding of the threat landscape, I help safeguard organizations by continuously improving their security posture and defenses.

Addressed customer inquiries, provided tailored product recommendations, and ensured overall customer satisfaction, driving sales, and fostering customer loyalty through strong product knowledge and effective communication.Utilized internal SaaS tools and systems to manage inventory, track sales performance, and analyze consumer data to inform business decisions and drive sales.Managed store IT infrastructure, including Windows Server (2008-2022), Active Directory, and Office 365.Assisted with comprehensive Cybersecurity training sessions for employees every six months, enhancing awareness and adherence to best data protection and digital security practices.Assisted in diagnosing and resolving computer hardware and software issues, including POS systems and inventory management tools, ensuring minimal downtime and efficient resolution of technical problems.

• Contributed to engineering improvements of Fortinet firewalls and SIEM systems across large enterprise environments, improving network security posture through effective policy creation and rule management, increasing alert accuracy by 30%, and reducing false positives.• Designed and implemented network solutions that met internal standards and frameworks, resulting in a 25% increase in network performance and reliability.• Led the deployment of Cisco Webex, collaborating with cross-functional teams to integrate the solution into the network seamlessly. This project ensured 100% connectivity and optimal bandwidth across multiple centers.• Experienced in diagnosing and resolving issues with Cisco network devices, including routers and switches, utilizing TCP/IP, DNS, DHCP, and SD-WAN skills.• Conducted regular backup operations and participated in developing and testing disaster recovery plans. Ensured data integrity and availability, and minimized downtime by preparing for potential data loss scenarios.• Prepared comprehensive reports on security incidents, detailing response actions and maintaining accurate records for future analysis. Documented system configurations and network changes to support ongoing security and operational improvements.This role allowed me to develop a strong foundation in both cybersecurity and system administration, equipping me with the skills to handle complex IT challenges and support a secure and reliable IT environment.

Set up and configured the office IT infrastructure, including 10 desktop machines, laptops, printers, Wi-Fi routers, and network switches, ensuring seamless connectivity. Installed and managed Microsoft 365, overseeing user accounts, email, OneDrive, and Teams. Implemented and maintained Microsoft Defender antivirus on all devices, and configured the pfSense firewall (WAF) for robust network security. Provided technical support, troubleshooting, and basic security training to team members, enhancing overall efficiency and security.