James Hart, Pmp®, Csm®, A-Csm℠ Email & Phone Number

Los Angeles, California, United States

I lead Setup and Sustainment activities and manage all client paid projects globally, for our ServiceView Solution. I lead the ServiceView Implementation Team, with overall responsibility for the dealer service operations solutions that we deliver globally.My main responsibilities are as follows:- Lead the implementation team to design, customize, deliver and maintain best-in-class solutions.- Agile Project Management for new system setup.Key features of our solutions… Show more I lead Setup and Sustainment activities and manage all client paid projects globally, for our ServiceView Solution. I lead the ServiceView Implementation Team, with overall responsibility for the dealer service operations solutions that we deliver globally.My main responsibilities are as follows:- Lead the implementation team to design, customize, deliver and maintain best-in-class solutions.- Agile Project Management for new system setup.Key features of our solutions include:- Online analytical performance management system with built-in intelligence- Single Sign-On with client systems- Automated data processing via Azure Dev Ops Show less

Los Angeles, California, United States

I lead the Implementation and Development team, with overall responsibility for the dealer service operations solutions that we deliver to our clients.

Long Beach, Ca

I lead the Agile Development team and have overall responsibility for the online dealer financial performance management solutions that we deliver across our "Pacific" Region, which includes West Coast USA, LATAM and Asia Pacific. We currently support around 5,000 dealers using our online systems in the USA, China, Mexico, Brazil, Australia and New Zealand.My main responsibilities are as follows:Lead the development team to deliver and maintain best-in-class solutionsProject… Show more I lead the Agile Development team and have overall responsibility for the online dealer financial performance management solutions that we deliver across our "Pacific" Region, which includes West Coast USA, LATAM and Asia Pacific. We currently support around 5,000 dealers using our online systems in the USA, China, Mexico, Brazil, Australia and New Zealand.My main responsibilities are as follows:Lead the development team to deliver and maintain best-in-class solutionsProject Management for new system setupSales process for new clientsKey features of our solutions include:Online analytical performance management system with built-in intelligenceSingle Sign-On from client systemsAutomated data submission by dealers via web service and data submission APIs. Show less

Shanghai

Responsible for the successful delivery of all the solutions we provide to our clients in China. I lead our Shanghai Client Services Team (15 employees). We deliver superior consulting and online solutions to our clients in the areas of Retail Network Analysis and Dealer Performance.My role was to build the team, pretty much from scratch: recruitment, training, coaching, managing, developing and leading the team. The team consisted of project managers, consultants and… Show more Responsible for the successful delivery of all the solutions we provide to our clients in China. I lead our Shanghai Client Services Team (15 employees). We deliver superior consulting and online solutions to our clients in the areas of Retail Network Analysis and Dealer Performance.My role was to build the team, pretty much from scratch: recruitment, training, coaching, managing, developing and leading the team. The team consisted of project managers, consultants and developers. It was my responsibility to ensure that we delivered solutions on time, within budget, with superior quality and that our clients were fully satisfied.Led the team to double revenue each year: $220K in 2010, $500K in 2011, $1M in 2012, $2.5M in 2013. Show less

I established, managed and led the Japan Office of Urban Science, while delivering key solutions to our Japanese clients.Responsible for all aspects of the business: leading the Japan team, selling solutions to our clients, managing projects, implementing client solutions and managing the Financials.Managed the setup of Urban Science Japan as an independent operation, following the separation from our Japanese partner, including legal establishment, office relocation, IT Setup… Show more I established, managed and led the Japan Office of Urban Science, while delivering key solutions to our Japanese clients.Responsible for all aspects of the business: leading the Japan team, selling solutions to our clients, managing projects, implementing client solutions and managing the Financials.Managed the setup of Urban Science Japan as an independent operation, following the separation from our Japanese partner, including legal establishment, office relocation, IT Setup, Recruitment and Client Hand-over. Show less

Kudanshita, Tokyo, Japan

Project Manager, responsible for building the Dealer Performance and Network Analysis Practice Areas in Japan.• Expanded revenue, winning contracts with 6 new clients• Conducted over 20 Retail Network Analysis studies for Domestic and Import Clients• Executed every step of the project lifecycle, including: Business Development, System Setup, Project Management, Analysis / Consulting, Presentation of final recommendations to executive leadership, maintain ongoing client… Show more Project Manager, responsible for building the Dealer Performance and Network Analysis Practice Areas in Japan.• Expanded revenue, winning contracts with 6 new clients• Conducted over 20 Retail Network Analysis studies for Domestic and Import Clients• Executed every step of the project lifecycle, including: Business Development, System Setup, Project Management, Analysis / Consulting, Presentation of final recommendations to executive leadership, maintain ongoing client relationship• Maintenance and client support for an on-site Geographical Information System. Show less

Madrid Area, Spain

Established and led the Dealer Performance ‘Reporting Group’ - responsible for delivering reporting solutions to 20 clients, with annual revenue of €400,000.I was sent to our Madrid office to roll out our online reporting systems, replacing the legacy systems used in Spain.• Project Management and Technical lead for new system set-up• Database design and ETL in SQL Server• Developed software tools (C#, VB) to automate monthly production• Presenting and selling Dealer… Show more Established and led the Dealer Performance ‘Reporting Group’ - responsible for delivering reporting solutions to 20 clients, with annual revenue of €400,000.I was sent to our Madrid office to roll out our online reporting systems, replacing the legacy systems used in Spain.• Project Management and Technical lead for new system set-up• Database design and ETL in SQL Server• Developed software tools (C#, VB) to automate monthly production• Presenting and selling Dealer Performance Reporting solutions to clients• Designing the layout, ‘look’ and functionality of the system, in consultation with the client • Coaching and technical training of Reporting Group team members Show less

London, United Kingdom

• Technical Lead for the largest client account• Lead a team of 3 in the conversion of a legacy system (VAX/FORTRAN) to electronic Reporting (SQL Server and C#/VB)• Secondment to our on-site consultant in France for technical assistance and training

Further Education, Next Generation Web Development

Master Of Engineering (Meng), Civil Engineering With French, 2.I

Activities and Societies: Queen’s Jubilee Quest Scholarship of the Institution of Civil Engineers (I.C.E.). Top Flight Bursary of the UK.

Civil Engineering With French

For the 3rd year of my Engineering degree, I participated in an exchange program with INSA Lyon, one of the four INSA Universities.

Education record

Activities and Societies: 3 sixth form prizes, including the Computer Science Award A-Levels: two As (Maths, Physics) and one B.