Heather Hartless Email & Phone Number

Colorado, United States

Colorado, United States

Greeley, Colorado, United States

Austin, San Antonio, Houston - Texas

Accountable for 17 freestanding emergency departments across the central and south east, Texas region● Responsible for indirectly supervising, guiding and motivating 119 employees regarding patient access competencies, procedures and responsibilities● Ensured that all staff members in the patient access department complied with departmental, institutional, state and national policies and regulations● Monitored department admissions and the data collected in the admission process for accuracy● Revised and maintained company policies, manuals and educational material for patient access in accordance with company, state and national regulations● Implemented and progressively tracked new company policies and procedures● Consistently monitored financial aspects related to the department budget and resources needed by the department● Prepared all 17 emergency departments for an accreditation survey with Joint Commission● Regularly collaborated with colleagues in other markets and departments, such as registered nurses, physicians and radiologist technologists to ensure compliance among all departments● Contributed to interviewing, hiring, evaluating and/or carrying out disciplinary action on patient access

Austin - Brodie Lane

-Assisted with the launch of the Brodie Lane, Austin location in May-Assessed, revised and maintained all patient files in accordance to the highest privacy standards-Interviewed, scheduled and trained new hires on facility resource duties, company policies and procedures, and exemplary customer service -Sustained accuracy in all accounting, coding, and billing related procedures-Reviewed all front office timesheets to approve payroll bi-weekly-Consistently communicated with front office staff and upper management to carry out new or changing company operations-Conducted performance reviews for full-time employees and counseling sessions for part-time employees

Assisted in creating solicitations and proposals for government contracts. Paid more than 50employees by receiving and verifying expense reports. Prepared checks through ADP payrollservices. Maintained personnel files in compliance with applicable legal requirements. Verifiedvendor accounts. Weekly created payroll journal entries and general ledgers. Calculated andprovided staff with annual fringe benefit allowance. Coordinated health and disability insuranceenrollments and communicated with service providers.

Assisted the founder, and new franchisees, with daily operations of local coffee shop chain.Hired, trained, scheduled, and managed 15 full- and part-time employees at three locations.Facilitated the opening of two local franchises in Texas. Processed consumable product orders.Responsible for all accounts payable and receivable processes, maintained payroll for staff.Interacted daily with vendors. Purchased, tracked and maintained inventory for East Texasregion and distribution center. Verified details of transactions, including funds received and totalaccount balances. Established exceptional customer relationships. Worked closely with freelancesocial media manager to conceptualize and execute online promotions.

Provided guidance and support to children ages 7-17 at Boulder Colorado’s summer day-camp inthe Rocky Mountains. Cooperated with other counselors in implementing and creating ranchprograms and activities. Assisted with team building challenges. Modeled teamwork, responsibility,and initiative.

Responsible for reconciling and maintaining accounts. Scanned and filed confidential employee documents into archive for the Austin Fire Department and Austin Foam Plastics. Aided in marketing campaigns for new and current products. Scheduled meetings. Addressed customer concerns.