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PUBLIC/PRIVATE SECTOR PARTNERSHIPS, EFFICIENCY & EFFECTIVENESSMore than a decade of experience delivering technology and resources to public/private sector organizations seeking to improve operations, improve essential communications, product development, and sales using performance methodology.Uniquely experienced in combining technology, geospatial and data analysis for operational culture change, process improvement and streamlining of internal functions, resulting in delivery of essential services with sometimes limited resources. Instituted low-cost solutions to provide accurate data intelligence to quickly identify ineffective management practices, antiquated functions, and unnecessary institutionalized redundancy and bureaucracy. Experience includes:• City/County Citizen Request Management (CRM) • Field workforce mobilization and real-time response management• 311/Customer Relationship Management (CRM) system customization and deployment• Architect of data driven performance management systems and mining• Use of geospatial mapping and heat mapping for deep-dive analysis• Budgetary cost-reduction practices, minimize negative impact on human capital• Consolidation and inter-governmental collaboration policy negotiation• Management of mobile workforce solutions through technology
Waste Services Of America
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Chief Executive OfficerWaste Services Of AmericaDetroit, Mi, Us
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Chief Executive OfficerTimely Intelligence Aug 2013 - PresentMunicipal Solid Waste Performance Turnaround SpecialistWaste Management and private sector companies desiring to implement performance measures and technology to provide delivery of "real-time" data for management to improve overall operational performance, resulting in perfect customer service outcomes.
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CeoGovernment Performance Strategies, Llc Aug 2013 - PresentAssisting local and county government and public sector organizations to analyze and improve operational performance, efficiency and effectiveness, with a primary focus on using data through technology to increase accountability, resulting in improved customer service. Specializing in strategies for implementation of mobile workforce and field technologies, and building infrastructure for providing management with reporting and data essential for "PerformanceSTAT" and Lean Six Sigma methodology for ongoing analysis.
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Municipal Performance And Waste Management SpecialistGovernment Brands, Llc Dec 2019 - Jan 2022Alpharetta, Georgia, UsImproving Local and County Government Performance with technology, remote workforce solutions, and perfecting citizen engagement. Specializing in municipal waste industry customer service and operational efficiency. -
ConsultantGfl Environmental Inc. Nov 2013 - Oct 2019Vaughan, Ontario, CaProcure and implement company-wide system for waste and fleet management, including: Customer Service Relationship Management (CRM); Field mobile reporting solutions; Fleet GPS and location services; Geospatial Information Systems (GIS); ERP and logistics.Provide ongoing analysis and support data from systems for financial and operations teams, leading to growth and retainment of contracts.Assisted in growing residential portfolio from 20 to 65+ contract communities in Southeast Michigan, servicing over 1 million customers weekly. -
Citistat Analyst/Director, Administrative SupervisorCity Of Warren, Mi 2008 - 2013Warren, Mi, UsCreated CitiStat data-driven performance-based initiative to enable Mayor to implement cost-saving methods and streamline operations, while maintaining services in lieu of declining tax revenues.Provided initial intelligence and analysis to identify ineffective personnel and internal functions. Established protocols to rapidly deploy resources and streamline services, and provide ongoing analysis to benchmark services and measure performance. -
Owner/CeoMetropolitan Recovery 1991 - 2008Financial investigation and collection services for the lending and legal industries.
James Hartley Skills
James Hartley Education Details
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University Of Detroit MercyEconomics -
Brother Rice High SchoolMichigan
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Brother Rice High SchoolHigh School Diploma
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Brother Rice High SchoolCollege Preparatory
Frequently Asked Questions about James Hartley
What company does James Hartley work for?
James Hartley works for Waste Services Of America
What is James Hartley's role at the current company?
James Hartley's current role is Chief Executive Officer.
What is James Hartley's email address?
James Hartley's email address is citistat@me.com
What is James Hartley's direct phone number?
James Hartley's direct phone number is +158657*****
What schools did James Hartley attend?
James Hartley attended University Of Detroit Mercy, Brother Rice High School, Brother Rice High School, Brother Rice High School.
What are some of James Hartley's interests?
James Hartley has interest in Economic Empowerment, Civil Rights And Social Action, Politics, Science And Technology, Arts And Culture.
What skills is James Hartley known for?
James Hartley has skills like Government, Analysis, Strategic Planning, Social Media, Economic Development, Policy Analysis, Leadership, Local Government, Project Management, Management, Process Improvement, Policy.
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