Jim Hartley Email & Phone Number

San Diego, CA, US

San Diego, CA, US

GTX Solutions is your go-to partner with a team of business growth mavens specializing in go-to-market strategies, customer value delivery, and technology solutions. Our team has the skill and experience to help you achieve your business goals by providing data-driven insights and expert advice. We deliver value through technology solutions and data.

www.groovedata.comThe vision of GrooveData is to help businesses strategically evaluate, implement, and scale CDPs and other data technologies. By leveraging our advisory services, you'll be sure to get an honest, unbiased consultation on how to achieve success with your data and tech stack.

San Francisco, California, US

San Diego, California, US

San Diego, California, US

• Leads customer-facing teams for the Americas region, including cross-functional staff and management, comprised of over 80 reports accountable for supporting more than 800 customers at over $140M in recurring.
• Proactively managed and grew product adoption, customer satisfaction and overall health scores for assigned accounts, supporting one of the largest upsell quarters in for customer success, resulting in more than 20% of.
• Restructured pre-sales solution design and scoping process to increase efficiency across deal closure and information hand-off, boosting efficiency by 10% and quality by 25%.
• Consistently drove upsell by 15% to 20% of total renewable revenue quarter-over-quarter.
• Implemented Agile methodology and regionalization for customer onboarding and account teams to streamline the customer experience and internal workflows, resulting in increased efficiency for 2019 and beyond.
• Defined segmentation of customer base and varying strategies by applying qualitative/quantitative scientific approach.

San Diego, California, US

• Directed global customer-facing teams and cross-functional teams comprised of over 35 reports responsible for supporting 800 customers at over $100M in recurring subscription revenue. Delivered strategic leadership for.
• Redesigned and implemented enhancements by unifying onboarding processes, engineer skill sets, and designed automated queue system and escalation paths resulting in decreased ticket resolution time by 20%.
• Decreased ticket response time by 50% YOY, beginning in 2018.
• Increased number of first contact resolution touchpoints by 75%.
• Achieved a CSAT score of 97% three consecutive years.
• Revamped customer onboarding templates for Agile and Kanban project management approach, resulting in reduced time to value by 20%.

San Diego, California, US

• Led customer facing digital strategy and data strategy teams accountable for ongoing product adoption and expansion of the organization’s customer data hub, focusing on CDP and DataAccess products. Directly supervised.
• Designed and scaled digital strategy practice globally from a team of three to more than 12 in a six-month period, supporting global customers with a net result of more than 90% retention rate for CDP and DataAccess.
• Partnered with product engineering on the organization’s first machine learning product, Tealium Predict.
• Designed/introduced machine learning-based product, account health scoring, and customer segmentation initiatives.
• Created product use case materials using cross-organization for sales, marketing, product and customer success efforts.

San Diego, California, US

• Supervised customer facing digital strategy and data strategy teams responsible for ongoing product adoption and expansion of the company’s customer data hub, focusing on CDP and DataAccess products. Designed and.
• Hired the organization’s first Digital Strategists in Tokyo and Germany.
• Led a world-class team of three domain experts and worked cross-functionally with marketing, sales, and product engineering, serving as Subject Matter Expert (SME) for everything product related.
• Created product use case materials using cross-organization for sales, marketing, product and customer success efforts.

San Diego, California, US

As Digital Strategist my primary role is to drive client success for all things Tealium with a concentration on DataAccess and AudienceStream, Tealium's real-time action engine, omnichannel, and data distribution platform. In this role I consistently support big data and marketing campaigns for 20 - 30 clients spanning B2C, B2B, Lead Generation, Media.

San Diego, California, US

As Deployment Manager my primary responsibility was to successfully manage client implementations of our TealiumIQ and AudienceStream products. During my tenure I consistently managed successful projects carrying a rolling book of business of 20 - 30 clients yielding 100% retention rate. Responsibilities included but not limited to sales, general account.

Radnor, PA, US

Implementation and management of Adobe SiteCatalyst\Tealium Tag Management solution within enterprise applications including web-based and mobile platforms consumed by both internal and external users; manage defects, enhancements, testing and troubleshooting of analytics codeDevelop business and technical requirements for enterprise projects; forge.

Radnor, PA, US

Member of Agile development team for re-design and migration of the company intranet to Microsoft SharePoint SolutionAct as SME for SharePoint governance, architecture, development and content self-service modelDesign, implement and test customized workflows to enhance enterprise business operations and content deployment

Radnor, PA, US

Manage analytic code implementation across Enterprise Applications by coordinating with Project Teams and Application DevelopersProvide analytic reports to various business units across the enterpriseDevelop and maintain Requirements Documentation

Radnor, PA, US

Assisted Senior IT Project and Program Managers by managing elements of enterprise program workbook including issues, risks, action items and artifacts; communicating with individuals assigned to these elements to successfully manage the workbookDevelopment of IT PMO Communications to PMs across ITLeveraging SharePoint technology to streamline.

My primary role was to manage all aspects of the retail operations and consistently manage over 20 employees. Design and maintenance of company web site; manage digital and in-store sales analytics. Responsible for supervision and mentoring of all employees and teams; onboarding, training, purchasing, budgeting, marketing, forecasting and inventory.

Bba, Business Administration; Management Information Systems; Accounting

It Project Management Associate'S Certificate, Information Technology - Project Management