Jim Hartley Email and Phone Number
Jim Hartley work email
- Valid
- Valid
- Valid
- Valid
Jim Hartley personal email
- Valid
- Valid
Jim Hartley phone numbers
Are you currently struggling with your customer data strategy? Are you currently evaluating, implementing, or trying to realize value from a customer data platform or other related tech? Look no further. I am here to help you!Over the last decade, I have been at the forefront of the Customer Data Platform (CDP) Industry and have seen many successes as well as failures when approaching tech to solve for customer experience challenges. In 2014, I joined Tealium (www.tealium.com), a CDP category creator, as a strategic implementation advisor servicing data platform customers. Beginning in 2015, I went on to help build one of the first strategic service teams in the CDP space and eventually was responsible for all customer facing teams (Customer Success, Renewals, Account Management, Pro Services). From 2020 - 2022, I also held a leadership role on the Product team responsible for our Product Growth strategy. I am proud to say I was part of building the business to a $1.3 Billion valuation.Having worked with customers of all shapes, sizes, and maturity levels, I remained passionate about assisting strategic customers with their customer data strategy and being a shoulder they could lean on as they were adopting the CDP for the very first time. In early 2022, I continued my journey as a CS Leader at Twilio Segment (www.segment.io), also a leader in the CDP industry. Throughout the last decade I consistently toyed with the notion of starting my own consulting service and after only a few months at Segment I took a risk and formed GrooveData and shortly after GTX Solutions, LLC.The vision of GTX Solutions is to be your go-to partner with a team of business growth mavens specializing in go-to-market strategies, customer value delivery, and technology solutions. Our team has the skill and experience to help you achieve your business goals by providing data-driven insights and expert advice. We deliver value through technology solutions and data analysis, allowing our clients to make better-informed decisions that drive growth and bottom-line results.→ GO HERE for a list of strategic services (https://www.gtxsolutions.com/what-we-do)→ GO HERE to book an intro call with me (https://calendly.com/gtxsolutions)Selected Proficiencies:Tealium, Segment, Salesforce, Pendo.io, Adobe Analytics, Google Analytics, HTML, CSS, Agile / SCRUM, Machine Learning, Tableau, Freshworks Suite, Gainsight, Jira, ZenDesk, customer data platforms, enterprise architecture, and paid media.
-
Co-Founder And Managing PartnerGtx SolutionsSan Diego, Ca, Us
-
Co-Founder & Managing PartnerGtx Solutions Jan 2024 - PresentSan Diego, Ca, UsGTX Solutions is your go-to partner with a team of business growth mavens specializing in go-to-market strategies, customer value delivery, and technology solutions. Our team has the skill and experience to help you achieve your business goals by providing data-driven insights and expert advice. We deliver value through technology solutions and data analysis, allowing our clients to make better-informed decisions that drive growth and bottom-line results. -
President & FounderGroovedata Jun 2022 - Jan 2024www.groovedata.comThe vision of GrooveData is to help businesses strategically evaluate, implement, and scale CDPs and other data technologies. By leveraging our advisory services, you'll be sure to get an honest, unbiased consultation on how to achieve success with your data and tech stack. -
Rvp, Enterprise Customer Success - Twilio SegmentTwilio Feb 2022 - Jun 2022San Francisco, California, Us -
Senior Director, Product GrowthTealium Oct 2020 - Feb 2022San Diego, California, Us -
Vp Customer Success, AmericasTealium Jul 2019 - Oct 2020San Diego, California, UsLeads customer-facing teams for the Americas region, including cross-functional staff and management, comprised of over 80 reports accountable for supporting more than 800 customers at over $140M in recurring subscription revenue. Defines and optimizes the customer journey, develops/oversees lifecycle processes and touch points. Identifies opportunities for continuous improvement. Develops solutions for Customer-Facing Managers to deeply understand customers’ objectives. Gathers feedback from cross-functional departments to detect areas that will improve the customer experience.A few of my accomplishments include:• Proactively managed and grew product adoption, customer satisfaction and overall health scores for assigned accounts, supporting one of the largest upsell quarters in for customer success, resulting in more than 20% of renewable revenue and best in class retention rates for 2019.• Restructured pre-sales solution design and scoping process to increase efficiency across deal closure and information hand-off, boosting efficiency by 10% and quality by 25%. • Consistently drove upsell by 15% to 20% of total renewable revenue quarter-over-quarter. • Implemented Agile methodology and regionalization for customer onboarding and account teams to streamline the customer experience and internal workflows, resulting in increased efficiency for 2019 and beyond. • Defined segmentation of customer base and varying strategies by applying qualitative/quantitative scientific approach.• Revamped and implemented CSM software and sponsored the purchase/initial build, training and related deliverables, resulting in a cross-team rollout for proactive automation of CSM/AM operations and successfully mitigated risk and unexpected churn.
-
Senior Director, Customer Solutions, GlobalTealium Jun 2018 - Jul 2019San Diego, California, UsDirected global customer-facing teams and cross-functional teams comprised of over 35 reports responsible for supporting 800 customers at over $100M in recurring subscription revenue. Delivered strategic leadership for driving customer value and success through process improvement of technical support for customer experience touchpoints. Drove professional service engagements, resulting in upsell. A few of my accomplishments include:• Redesigned and implemented enhancements by unifying onboarding processes, engineer skill sets, and designed automated queue system and escalation paths resulting in decreased ticket resolution time by 20% quarter-over-quarter, beginning Q4 of 2019. • Decreased ticket response time by 50% YOY, beginning in 2018. • Increased number of first contact resolution touchpoints by 75%. • Achieved a CSAT score of 97% three consecutive years. • Revamped customer onboarding templates for Agile and Kanban project management approach, resulting in reduced time to value by 20%. • Introduced weighted agent scoring model to drive enhanced individual Key Performance Indicator (KPI)-based performance metrics. • Executed an advanced project management and support queue analytics initiative to identify ongoing areas of improvement for customer success and product teams.
-
Director Of Digital Strategy, Customer Success, GlobalTealium Oct 2017 - May 2018San Diego, California, UsLed customer facing digital strategy and data strategy teams accountable for ongoing product adoption and expansion of the organization’s customer data hub, focusing on CDP and DataAccess products. Directly supervised 15 team members, 250 customers, and more than $30M in recurring subscription revenue. Developed and maintained product best practices, resulting in successful onboarding and ongoing product adoption/expansion. A few of my accomplishments include:• Designed and scaled digital strategy practice globally from a team of three to more than 12 in a six-month period, supporting global customers with a net result of more than 90% retention rate for CDP and DataAccess products. • Partnered with product engineering on the organization’s first machine learning product, Tealium Predict. • Designed/introduced machine learning-based product, account health scoring, and customer segmentation initiatives.• Created product use case materials using cross-organization for sales, marketing, product and customer success efforts.
-
Manager Of Digital Strategy, Customer Success, GlobalTealium Oct 2016 - Oct 2017San Diego, California, UsSupervised customer facing digital strategy and data strategy teams responsible for ongoing product adoption and expansion of the company’s customer data hub, focusing on CDP and DataAccess products. Designed and managed product best practices, resulting in successful onboarding and ongoing product adoption/expansion. A few of my accomplishments include:• Hired the organization’s first Digital Strategists in Tokyo and Germany.• Led a world-class team of three domain experts and worked cross-functionally with marketing, sales, and product engineering, serving as Subject Matter Expert (SME) for everything product related.• Created product use case materials using cross-organization for sales, marketing, product and customer success efforts.
-
Senior Digital StrategistTealium May 2015 - Oct 2016San Diego, California, UsAs Digital Strategist my primary role is to drive client success for all things Tealium with a concentration on DataAccess and AudienceStream, Tealium's real-time action engine, omnichannel, and data distribution platform. In this role I consistently support big data and marketing campaigns for 20 - 30 clients spanning B2C, B2B, Lead Generation, Media, Publishing, and Financial Services. Business sizes supported range from small/medium business to enterprise level.Consultations include but not limited to: - Mobile - Analytics - Social Marketing (Facebook, Twitter) - Omnichannel - Email Marketing - KPI's - A/B Testing - Content Personalization - Display Advertising - Paid Search - Big Data
-
Deployment ManagerTealium Jun 2014 - May 2015San Diego, California, UsAs Deployment Manager my primary responsibility was to successfully manage client implementations of our TealiumIQ and AudienceStream products. During my tenure I consistently managed successful projects carrying a rolling book of business of 20 - 30 clients yielding 100% retention rate. Responsibilities included but not limited to sales, general account management, project management, technology configurations and support and resource management.
-
Implementation Analyst, Digital AnalyticsLincoln Financial Group Jul 2013 - Jun 2014Radnor, Pa, UsImplementation and management of Adobe SiteCatalyst\Tealium Tag Management solution within enterprise applications including web-based and mobile platforms consumed by both internal and external users; manage defects, enhancements, testing and troubleshooting of analytics codeDevelop business and technical requirements for enterprise projects; forge highly-effective working relationships with project managers, technical leads, application developers and business stakeholders to maintain consistency of analytics implementation and data deliveryPreserve high-level of confidence from business and IT partners through on-going, timely responsiveness and supportEstablish and maintain repeatable processes to ensure adherence to digital analytics architecture directionProduce repeatable scheduled reports and dashboards and provide data analysis to business and IT partnersDevelop and maintain an understanding of enterprise data and database architecture for meaningful data collection and analysis -
Sharepoint DeveloperLincoln Financial Group Apr 2013 - Nov 2013Radnor, Pa, UsMember of Agile development team for re-design and migration of the company intranet to Microsoft SharePoint SolutionAct as SME for SharePoint governance, architecture, development and content self-service modelDesign, implement and test customized workflows to enhance enterprise business operations and content deployment
-
Digital Analytics SpecialistLincoln Financial Group Jun 2012 - Jul 2013Radnor, Pa, UsManage analytic code implementation across Enterprise Applications by coordinating with Project Teams and Application DevelopersProvide analytic reports to various business units across the enterpriseDevelop and maintain Requirements Documentation
-
Project Coordinator/Sharepoint AdminLincoln Financial Group Aug 2011 - Aug 2012Radnor, Pa, UsAssisted Senior IT Project and Program Managers by managing elements of enterprise program workbook including issues, risks, action items and artifacts; communicating with individuals assigned to these elements to successfully manage the workbookDevelopment of IT PMO Communications to PMs across ITLeveraging SharePoint technology to streamline communication between IT PMO and enterprise PMs; migrate PMO online portal to SharePoint platformAssisted in resource allocation re-design of enterprise programs and projects
-
Store Manager\E-Commerce WebmasterThe Run Around Inc Jan 2000 - Jul 2011My primary role was to manage all aspects of the retail operations and consistently manage over 20 employees. Design and maintenance of company web site; manage digital and in-store sales analytics. Responsible for supervision and mentoring of all employees and teams; onboarding, training, purchasing, budgeting, marketing, forecasting and inventory management.During my tenure as store manager I maintained consistent efficiency in purchasing, yielding profit increase of 5% - 10% annually. Additionally I forged, managed, and maintained sustainable customer, vendor, and wholesaler relationships.Notable Vendor Relationships: Nike, Under Armour, Adidas, Reebok, Asics, New Balance
Jim Hartley Skills
Jim Hartley Education Details
-
Fox School Of Business At Temple UniversityBusiness Administration; Management Information Systems; Accounting -
The George Washington UniversityInformation Technology - Project Management
Frequently Asked Questions about Jim Hartley
What company does Jim Hartley work for?
Jim Hartley works for Gtx Solutions
What is Jim Hartley's role at the current company?
Jim Hartley's current role is Co-Founder and Managing Partner.
What is Jim Hartley's email address?
Jim Hartley's email address is ji****@****msn.com
What is Jim Hartley's direct phone number?
Jim Hartley's direct phone number is +126762*****
What schools did Jim Hartley attend?
Jim Hartley attended Fox School Of Business At Temple University, The George Washington University.
What skills is Jim Hartley known for?
Jim Hartley has skills like Leadership, Sharepoint Designer, E Commerce, Strategic Partnerships, Sharepoint, Customer Success, Account Management, Sales, User Experience, Marketing Analytics, Networking, Web Analytics.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial