Kimberly Hartline Email & Phone Number

When I was 18 years old, I began working as a Front Desk Agent at a hotel and it was then that I knew that the Hospitality Industry was home to my heart. I often joke with people that the industry chose me, but it is very true. As a native of New Orleans, “Southern Hospitality” comes as natural as walking and talking. The customer’s perception has always been my reality and I think that makes me stand out from other business professionals. In 2010, I earned my bachelor’s degree at the… Show more When I was 18 years old, I began working as a Front Desk Agent at a hotel and it was then that I knew that the Hospitality Industry was home to my heart. I often joke with people that the industry chose me, but it is very true. As a native of New Orleans, “Southern Hospitality” comes as natural as walking and talking. The customer’s perception has always been my reality and I think that makes me stand out from other business professionals. In 2010, I earned my bachelor’s degree at the University of New Orleans in Business Administration with a concentration in Hotel, Restaurant & tourism. From there, I began a 10-year career in Event & Sales Management specializing in destination weddings, elopements & leisure group travel while working for a collection of boutique hotels in the historic French Quarter. In 2018, I added another title to my resume and became a military spouse. To make it more fun, a few months later, I moved overseas to live in England where I currently reside with my loving husband and sweet fur-baby. During my time overseas, I have visited so many beautiful places throughout Europe, and in the process, have become an international travel expert. My two favorite things about being a Travel Agent are that I get to share my love of travel with others and making my clients feel like family. As they say in New Orleans, “Laissez Les Bon Temps Rouler.” Let me know how I can make your vacation or next event memorable. I look forward to working with you. Show less

Raf Mildenhall, Galaxy Club

•Actively participated in ongoing customer service programs to build sales and rapport throughout our facility•Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.•Created custom event menus that increased our sales by 15% month over month.•Developed a Daily Event Logistics Map Initiative in our facility lobby which resulted in higher customer success scores; facility staff and clients fully approved and adapted… Show more •Actively participated in ongoing customer service programs to build sales and rapport throughout our facility•Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.•Created custom event menus that increased our sales by 15% month over month.•Developed a Daily Event Logistics Map Initiative in our facility lobby which resulted in higher customer success scores; facility staff and clients fully approved and adapted this program•Curated promotions, organized public and private events that provided a healthy and family-oriented environment in the military community Show less

•Received deliveries & updated retail inventory •Strategically arranged sales floor displays, promotional items and replenished inventory on stock shelves•Handled customer complaints and yielded high customer service practices.•Used proficient sales abilities and strong customer service to yield high service scores.

United Kingdom

Served OCONUS Military Community as the United Kingdom Representative and Outreach Chair. I successfully initiated, planned and executed our Area Seminar in November 2019. As Outreach Chair, I contacted and collaborated with Military organizations to request philanthropic funding for our organization to plan our Annual Seminar.

Mildenhall, England, United Kingdom

Served as a operating liaison between the Mildenhall Spouses Association and base Thrift Shop. All Thrift Shop operation proposals were funneled to me and then were channelled to executive board. I worked as an advisor to Thrift Shop management on MSA policies and standards and addressed concerns. I collaborated with the Thrift Shop Manager and Assistant Manager to analyze ways to create brand awareness and generate sales. I recruited Thrift Shop volunteers to assist in sorting through incoming… Show more Served as a operating liaison between the Mildenhall Spouses Association and base Thrift Shop. All Thrift Shop operation proposals were funneled to me and then were channelled to executive board. I worked as an advisor to Thrift Shop management on MSA policies and standards and addressed concerns. I collaborated with the Thrift Shop Manager and Assistant Manager to analyze ways to create brand awareness and generate sales. I recruited Thrift Shop volunteers to assist in sorting through incoming donations. Worked with student volunteers during the summer and filled out necessary paperwork for them to complete their required hours. I analyzed the Thrift Shop operating budget and profit and loss statement to communicate findings with MSA executive board. I scheduled, facilitated and planned quarterly Thrift Shop/MSA Executive Board meetings. I attended all monthly MSA board meetings and events. Show less

Raf Mildenhall, England, United Kingdom

Completed all guest requests; performed check-in and check-out duties. Addressed guest’s concerns, communicated them to the appropriate department for resolution. Captured online and phone reservations using Epitome GDS system. Collaborated with departments to ensure available rooms were ready in our system before guest check-in time. Prepared invoices for guests and took payment. Responsible for closing till and balancing for the day.

Destin, Florida, United States

Effectively assisted and advised customers during reservation inquiry process to meet budget and exceed service expectations. Helped plan travel itineraries by suggesting local tourist attractions and places of interest. Processed payments and channeled confirmation details to customers. Resolved any pending issues with bookings or reservations. Performed check-in and check-out duties to ensure seamless billing practices were met.

Metairie, Louisiana

• Accountable for complete coordination of all in-house events including corporate functions, community engagement and team building• Instrumental in facilitating training both in dining room and banquet rooms.• Managed Banquet staff of 10 waiters and 2 supervisors.• Worked with all banquet waiters to exceed guest experience before, during and post eventACCOMPLISHMENTS:• Achieved and exceed budgeted quarterly revenue goals by 60% in 2013 • Successfully sold, planned,… Show more • Accountable for complete coordination of all in-house events including corporate functions, community engagement and team building• Instrumental in facilitating training both in dining room and banquet rooms.• Managed Banquet staff of 10 waiters and 2 supervisors.• Worked with all banquet waiters to exceed guest experience before, during and post eventACCOMPLISHMENTS:• Achieved and exceed budgeted quarterly revenue goals by 60% in 2013 • Successfully sold, planned, and executed 100+ events • Increased and upsold contracted events total by 35% Show less

New Orleans, Louisiana, United States

• Devised and initiated strategies to develop new wedding business: created a pricing guide for full hotel buyouts for weddings that was fully adopted by ownership group and management team.• Utilized revenue management techniques by profitably negotiating room rates and function space commitments to enhance hotel portfolio financial performance.• Acted as Private Event & Event Planning Coordinator• Used CRM tools to track hotel performance, track personal benchmark, store data, and… Show more • Devised and initiated strategies to develop new wedding business: created a pricing guide for full hotel buyouts for weddings that was fully adopted by ownership group and management team.• Utilized revenue management techniques by profitably negotiating room rates and function space commitments to enhance hotel portfolio financial performance.• Acted as Private Event & Event Planning Coordinator• Used CRM tools to track hotel performance, track personal benchmark, store data, and manage daily inventory of products.• Worked alongside General Manager, Revenue Manager and 4 other departmental managers to proactively exceed customer service standards. Show less

Metairie, Louisiana

• Accountable for complete coordination of all in-house events including corporate functions, community engagement and team building• Instrumental in facilitating training both in dining room and banquet rooms.• Managed Banquet staff of 10 waiters and 2 supervisors.• Worked with all banquet waiters to exceed guest experience before, during and post eventACCOMPLISHMENTS:• Achieved and exceed budgeted quarterly revenue goals by 60% in 2013 • Successfully sold, planned,… Show more • Accountable for complete coordination of all in-house events including corporate functions, community engagement and team building• Instrumental in facilitating training both in dining room and banquet rooms.• Managed Banquet staff of 10 waiters and 2 supervisors.• Worked with all banquet waiters to exceed guest experience before, during and post eventACCOMPLISHMENTS:• Achieved and exceed budgeted quarterly revenue goals by 60% in 2013 • Successfully sold, planned, and executed 100+ events • Increased and upsold contracted events total by 35% Show less

Hotel Le Marais, New Orleans, Louisiana

• Served as Sales Manager of a 64 room property with 2 events spaces. • Devised and initiated strategies to develop Social, Sports, Military, Religious. Entertainment and Tour & Travel Markets• Prospect and identify new business that fits within market parameters• Utilized revenue management techniques by profitably negotiating room rates and function space commitments to enhance hotel portfolio financial performance.• Acted as Private… Show more • Served as Sales Manager of a 64 room property with 2 events spaces. • Devised and initiated strategies to develop Social, Sports, Military, Religious. Entertainment and Tour & Travel Markets• Prospect and identify new business that fits within market parameters• Utilized revenue management techniques by profitably negotiating room rates and function space commitments to enhance hotel portfolio financial performance.• Acted as Private Event & Event Planning Coordinator• Used CRM tools to track hotel performance, track personal benchmark, store data, and manage daily inventory of products.• Worked alongside General Manager, Revenue Manager and 4 other departmental managers to proactively exceed customer service standards. Show less

New Orleans, Louisiana, United States

Provided external partnership management to assigned corporate accounts to maintain and develop new business opportunities for the hotel, thereby increasing market share of existing accounts in order to achieve budgets. Exceeded revenue and goals for New and Existing Business as set out in the Sales Plan.Identified and generated sales leads for business development. Closely monitored accounts’ revenue and business production. Analysed productivity figures for all selected accounts… Show more Provided external partnership management to assigned corporate accounts to maintain and develop new business opportunities for the hotel, thereby increasing market share of existing accounts in order to achieve budgets. Exceeded revenue and goals for New and Existing Business as set out in the Sales Plan.Identified and generated sales leads for business development. Closely monitored accounts’ revenue and business production. Analysed productivity figures for all selected accounts. Maximised existing and potential business in revenue and gross operating profit in accordance with the market segmentation. Maintain product knowledge at all times including all relevant rate structures and promotional offers. Attended trade show fairs and represented the hotel at industry. Proactively cross-sold hotels at every opportunity and supported the franchise sales team. Show less

Greater New Orleans Area

Maintained external partnerships with vendors, local CVB, business organizations and venues to cross-sell. Planned event logistics such as venue location, seating, menu, pricing packages, and guest list. Delegated event planning tasks to other staff members where necessary. Demonstrated to clients strong knowledge of venue, vendor offerings during site tours of our facility. Coordinated event entertainment, including music, performers, and guest speakers. I aimed to meet guest's budget by… Show more Maintained external partnerships with vendors, local CVB, business organizations and venues to cross-sell. Planned event logistics such as venue location, seating, menu, pricing packages, and guest list. Delegated event planning tasks to other staff members where necessary. Demonstrated to clients strong knowledge of venue, vendor offerings during site tours of our facility. Coordinated event entertainment, including music, performers, and guest speakers. I aimed to meet guest's budget by paying close attention to the details while planning event Issued invoices and collecting payments in a timely manner. Helped Marketing Director draft and implement our Sales & Marketing Plan. Drafted end of the month sales report to compare Budget versus Actual Revenue and Expenses. Drafted P&L statements for ownership as requested by ownership. Served a day of event Manager on duty, welcoming guests, directing event set-up, communicated with staff and collaborated with external vendors. Communicated with marketing director to create effective advertisements for public events. Crafted marketing materials such as print and Internet advertisements for individual events. Show less

Bachelor Of Science (Bs), Hospitality Administration/Management

Activities and Societies: Louisiana Restaurant Association Student Chapter Concentration in Tourism and Motel Management

Associate Of Science (A.S.), Hospitality Management

Activities and Societies: Delta Epsilon Chi Meeting Planners International Student Membership