Stacey Hartman Email & Phone Number

Mesa, Az, Us

Tempe, Az, Us

*Developing, writing, and editing creative, engaging, and unique content for blog posts and other digital platforms.*Managing the blog editorial calendar and contributors.*Ensuring the timely delivery of high-quality content while adhering to strict deadlines.*Working closely with the SEO team to plan and create content that will increase traffic and engagement.*Keeping up-to-date with industry developments and trends to ensure that content remains relevant. Current focus on emerging AI trends.*Proofreading and editing content for errors and inconsistencies.*Researching and conducting interviews when necessary to gather necessary information for blog content.*Monitoring content performance and using data to improve results.*Ensuring alignment with the brand voice and guidelines.

Tempe, Az, Us

* Manage all product-related content for the corporate blog, working as a liaison between product management and blog goals* Work to create functional content related to company products to increase customer awareness and blog traffic* Write conversational copy that influences prospects and differentiates GoDaddy’s products* Manage the end-to-end process of content creation, including brainstorming, writing, copyediting, and publication* Work closely with industry experts, other writers, product owners, internal product support teams, and marketing experts to publish remarkable content* Develop and manage editorial calendars for this content* Edit marketing content* Assist with measurement via Google Analytics and reporting on our editorial effectiveness (traffic, revenue, sentiment, and engagement)

Tempe, Az, Us

* Write conversational copy that influences prospects and differentiates GoDaddy’s products* Manage the end-to-end process of content creation, including brainstorming, writing, copyediting, and publication* Work closely with industry experts, other writers, product owners, internal product support teams, and marketing experts to publish remarkable content* Develop and manage editorial calendars for this content* Edit marketing content* Assist with measurement via Google Analytics and reporting on our editorial effectiveness (traffic, revenue, sentiment, and engagement)

Tempe, Az, Us

Working within the Global Operations Center in order to communicate with our tier one, tier two, and tier three support when issues occur within GoDaddy systems.* Identify trending issues that may result in a Service Now incident and create Service Now incidents for issues that have become escalated.* Facilitate communication between Customer Care, the Global Operations Center, and the rest of Global Advanced Operations.* Take ownership of reported issues and communicate them to the Global Operations Center and GoDaddy Development Teams.

Tempe, Az, Us

Assists with elevated and/or technical issues, centered around Office 365, hosting, domains, DNS, and site building software. Additional projects on an as-needed basis, including writing technical documentation for the company's internal/external help center and the company's small business-oriented blog. Tracking metrics for workforce data and continuing education purposes. Contributing to and assisting with training for tier 1 representatives.

Tempe, Az, Us

Reactive chat support for the help center. Customer service and technical support. Works with other departments to guarantee timely responses. Ensured that potential known issues, inaccurate help center information, or bugs were directed through the proper channels.

Tempe, Az, Us

An advanced support team, providing phone, email, and chat support for customers, business partners (such as Google, Office Max, Verizon, etc), and other GoDaddy support representatives. Job responsibilities and specializations include the following:- Working with other advanced teams to keep knowledge databases regarding our services up to date, as well as assisting with specialized projects on an as-needed basis. - Google Apps domain partnership, working with both customers and Google employees- Get Found (a local search engine distribution service), assisting customers with optimizing their business information for best distribution, as well as helping representatives internally with questions about the service. Piloted the support for this new service and assisted in creating support and process flows for general support representatives and customers.- SSL troubleshooting- Premium DNS, both internal support and ticket resolution for issues. Piloted this service as a new product and assisted representatives internally for support requests. - Social Media support- Billing inquiries (primarily via email)- Moderating the external Community Forums to ensure quality responses for customers

Tempe, Az, Us

General inbound email support. Customer service and technical support. Worked with other departments to guarantee timely responses. Ensured that potential known issues or bugs were directed through the proper channels.

Tempe, Az, Us

Provided general inbound technical support. Answered and placed support calls to customers, assisted with technical issues and questions, consulted with clients for business services.

Bachelor Of Science (B.S.), Multimedia Writing And Technical Communication

Associate Of Arts (A.A.), Associates Of Art