Since July 2019 additional responsibility for the departments Certification and testing/prototype building.Since May 2021 additional responsibility for the International Service.

Responsible for Quality Management and Quality assurance,

My business partner and I lead a small company which deals with classic cars.

Leading a virtual Team of 10 team members in several locations in Finnland, UK and in Singapore.Main tasks and responsibilities:-Projects AutoPublishing Repair Policy renewal- Documentation (process descriptions, templates, checklists, workflows)- Process development/improvement- Report creation- KICS S&R channel owner (part of management team representing Care)- Accountable for team performance (Requirements Management, Material Management, Repair Policy… Show more Leading a virtual Team of 10 team members in several locations in Finnland, UK and in Singapore.Main tasks and responsibilities:-Projects AutoPublishing Repair Policy renewal- Documentation (process descriptions, templates, checklists, workflows)- Process development/improvement- Report creation- KICS S&R channel owner (part of management team representing Care)- Accountable for team performance (Requirements Management, Material Management, Repair Policy creation, Warranty Cost Estimation tool, Gear Care preparation, reviewing and publishing of service documents towards the service network)- Interface to various organizations to align expectations and agree on processes and deliverables- Team leading (virtual, UK, Singapore, Beijing, various locations in Finland) Performance appraisal Performance development Vacation planning Budgeting (approval limit 10k€) Professional support Resource planning Show less

Main tasks:1. Day to day management of Common Operations2. Operational and Organizational Development3. Resource planning (over all owner for whole Lifecycle Management team / 70+ HC)4. Interface to Ulm site management and local Markets Care representative5. Budgeting and travel management

Leader of two Care Project Manager Teams. One located in Copenhagen and the other one in Ulm.Main tasks and responsibilities:1.Responsible for programs Care preparation activities in.2. Representing Care in site leadership teams.3.Resource and capacity planning4.Teams competence development5.Line management of Copenhagen and Ulm Care Project Managers.

Main tasks:- Process assessments at Service Vendors inclusive support to improve in-house processes in various location worldwideAlign and harmonize Care preparation processes at all Nokia R&D sites virtually and onsite- Lead competence development in the Repair Concepts Team/Processes- Develop methods and tools to improve Care preparationSupport Service Vendors to establish Competence Centers (Dubai), Repair factories (England, Poland) and Level 3 Service Vendors (6 months… Show more Main tasks:- Process assessments at Service Vendors inclusive support to improve in-house processes in various location worldwideAlign and harmonize Care preparation processes at all Nokia R&D sites virtually and onsite- Lead competence development in the Repair Concepts Team/Processes- Develop methods and tools to improve Care preparationSupport Service Vendors to establish Competence Centers (Dubai), Repair factories (England, Poland) and Level 3 Service Vendors (6 months in Vietnam) Show less

Started to lead the support team in the Nokia's own Service Center in Bochum. After a few years in that position I got an additional team to lead called Incoming, Packing & Shipping (IPS). Alltogether both teams had 68 employees in two shifts.In this position I was responsible for vacation & resource planning, team performance, performance appraisal, process development & imrovement.