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Obinna H. Email & Phone Number
Partnerships Manager
at
Cira Apps Limited
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✓ Verified May 2026
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Who is Obinna H.? Overview
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Quick answer
Obinna H. is listed as Partnerships Manager at Cira Apps Limited, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Obinna H..
Obinna H. previously worked as Customer Success Manager at Cira Apps Ltd and Customer Success Engineer at Cira Apps Ltd. Obinna H. holds Master Of Business Administration - Mba, Managing Hyperconnectivity from Nexford University.
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Email format at Cira Apps Limited
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Cira Apps Limited
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Profile bio
About Obinna H.
As a Customer Success Engineer at Cira Apps Ltd, I leverage my 10 years of experience to provide exceptional technical software support and customer service for cloud-based applications. I am passionate about solving problems, building relationships, and exceeding expectations in the fast-paced and dynamic cloud computing industry.I have practical knowledge and skills in Microsoft Office 365 administration, Jira Service Desk, project management, quality assurance, and web research. I collaborate with colleagues from other teams and departments to resolve cross-product technical issues and manage critical situations. I also engage with existing and prospective customers via phone, email, chat, and social media platforms to demonstrate, explain, and troubleshoot our cloud solutions. My goal is to ensure customer success, account management and retention by delivering effective and timely support, onboarding, feedback, and guidance.
Listed skills include Technical Service Delivery, Crm, It Service Delivery, Technical Support, and 32 others.
Current workplace
Obinna H.'s current company
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10 roles
Obinna H. work experience
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Customer Success Manager
Current- Act as the primary point of contact for assigned customers, ensuring they feel supported and valued at every stage- Collaborate with customers to understand their unique challenges and objectives, crafting tailored solutions to help them thrive- Lead onboarding sessions, ensuring a seamless transition and quick adoption of our products- Proactively.
Aug 2024 - Present
Customer Success Engineer
- Engaged with customers via Tawk chat system to provide timely support and sales information.
- Scheduled and conducted customer demo meetings via Zoom and Microsoft Teams to showcase our solution.
- Managed customer support tickets efficiently on JIRA by summarizing issues and ensuring follow-up for customer success.
Jul 2023 - Aug 2024
Microsoft 365 Cloud Support Consultant
- Microsoft Office 365 Technologies: SharePoint Online | OneDrive | Exchange Online | MS Teams | Identity | Billing | Office | Outlook.
- Collaborating on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
- Collaborating with Subject Matter Experts (SMEs) when additional support is needed
- Managing critical issues by devising and implementing action plans, setting customers expectation, and… Show more Microsoft Office 365 Technologies: SharePoint Online | OneDrive | Exchange Online | MS Teams | Identity.
- Managing critical issues by devising and implementing action plans, setting customers expectation, and communicating professionally to all parties involved
- Microsoft Office 365 Administration, First Level Global Support and customer advisory
Feb 2022 - Jul 2023
Data Entry/Research Specialist
- Digitized and organized data including invoices, client information, and financial statements for PROMETHEAN CONSULTING LIMITED (PCL).
- Established data entry standards and conducted daily quality checks to ensure accurate and timely data analysis.
- Collaborated with administrative staff to address data inconsistencies and improve overall data quality.
- Utilized data collection tools like email, phone conversations, and surveys to efficiently transfer data into computer files.
Jul 2021 - Jan 2022
Senior It Solution Consultant
- Conducted Microsoft Office 365 administration and support for end users, ensuring seamless operations.
- Collaborated with hiring managers to develop job profiles and conducted pre-screening activities to select top IT candidates.
- Provided consultation and professional services to clients, understanding their industry needs and culture.
Oct 2020 - Sep 2021
Technical Support Lead (Microsoft Office 365)
- Technologies: Exchange Online | Security & Compliance | Outlook | Identity
- Collaborate with Subject Matter Experts/Senior Escalation Engineers on technical roadblock cases, bug management and Product group enquiries
- Measure technical knowledge gaps and recommend upskilling as per subject matter areas
- Administer technical recoveries on product limitation and proffering alternate solutions
- Knowledge sharing and creation of detailed technical contents as a guide to problem… Show more Technologies: Exchange Online | Security & Compliance | Outlook | Identity
- Knowledge sharing and creation of detailed technical contents as a guide to problem resolution
Nov 2019 - Aug 2021
Customer Support Engineer - Stage 2 (Microsoft Enterprise Support)
- Microsoft Office 365 Technologies: Modern Support for Exchange Online | Outlook | Identity | Security & Compliance
- Acted as the primary technical contact, delivered technical troubleshooting and problem- solving solutions for corporate customers
- Provided specialized support for Exchange Online issues
- Provided phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction
Sep 2019 - Nov 2019
Customer Support Engineer (Microsoft Concierge Support)
- Microsoft Office 365 Technologies: SharePoint Online | OneDrive | Exchange Online | MS Teams | Identity | Billing | Office | Outlook.
- Collaborated on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
- Collaborated with Subject Matter Experts (SMEs) and senior escalation engineers when additional support was needed
- Managed critical issues by devising and implementing action plans, setting… Show more Microsoft Office 365 Technologies: SharePoint Online | OneDrive | Exchange Online | MS Teams | Identity | Billing | Office | Outlook.
- Managed critical issues by devising and implementing action plans, setting customers expectation, and communicating professionally to all parties involved
- Microsoft Office 365 Administration, First Level Support and customer advisory Show less
Apr 2019 - Aug 2019
Sr. Customer Success Officer
- Cost management, regional budgeting, and reporting day-to-day activities of the region.
- Loading, troubleshooting, and supporting TAMSLITE (ITEX application) across all Point-Of-Sale Terminal types (Pax, VeriFone, NewPOS), and mPOS devices.
- Payment Terminal Service Provider to all Nigerian banks and collaborated with Relationship Managers in merchant acquisition.
- Liaised with NIBSS (Nigeria Inter-Bank Settlement System) to resolve terminal-related issues and migration of… Show more
- Liaised with NIBSS (Nigeria Inter-Bank Settlement System) to resolve terminal-related issues and migration of Point-Of-Sale terminals to EPMS and POSVAS platforms.
- Set up of PAYVICE (e-Wallet) app for clients for ease of payments and other value-added services.
Jul 2014 - Apr 2019
2 education records
Obinna H. education
Master Of Business Administration - Mba, Managing Hyperconnectivity
Bachelor Of Technology (B.Tech.), Information Technology
FAQ
Frequently asked questions about Obinna H.
Quick answers generated from the profile data available on this page.
What company does Obinna H. work for?
Obinna H. works for Cira Apps Limited.
What is Obinna H.'s role at Cira Apps Limited?
Obinna H. is listed as Partnerships Manager at Cira Apps Limited.
Where is Obinna H. based?
Obinna H. is based in Lagos State, Nigeria, Nigeria while working with Cira Apps Limited.
What companies has Obinna H. worked for?
Obinna H. has worked for Cira Apps Limited, Cira Apps Ltd, Microsoft, Promethean Consulting Limited (Pcl), and Aureole Consulting Limited.
How can I contact Obinna H.?
You can use AeroLeads to view verified contact signals for Obinna H. at Cira Apps Limited, including work email, phone, and LinkedIn data when available.
What schools did Obinna H. attend?
Obinna H. holds Master Of Business Administration - Mba, Managing Hyperconnectivity from Nexford University.
What skills is Obinna H. known for?
Obinna H. is listed with skills including Technical Service Delivery, Crm, It Service Delivery, Technical Support, Cost Management, E Payment, Customer Support, and Regional Budgeting.
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