Shaista Harul Email & Phone Number

Australia

Solving for evolving customer needs to deliver eCommerce channel transformation. PowerBoard enables merchants to integrate via a single API and unlock benefits including consumer payment of choice, dual gateway and real-time transaction monitoring.

Sydney, Australia

Established an overarching advocacy framework to promote Business Bank’s Asia payments strategy, and proactively engaged key stakeholders to create opportunities where I can provide thought leadership to boost internal and external product awareness via the appropriate platforms to bankers, customers and the leadership team.

Sydney, Australia

• Led multiple internal and external product and delivery teams, to evaluate and optimise delivery of scheme mandates, within the budget of $5 million, whilst ensuring conformity across multiple terminal and gateway.
• Led the solution design and delivery of Mastercard’s payment processing compliance program, earning international recognition, as recipient of the “Mastercard Data Integrity Compliance Program Award” for 2017 and 2018.
• Contributed key insights to inform the payments delivery leadership team on the portfolio’s Agile transformation journey.
• Reduced costs by encouraging flexibility in development by implementing iterative development and delivery mechanisms to meet market demands.
• Spearheaded the Scheme compliance transformation, resulting in an increase of compliance by 60% and, in turn, reducing the associated fines by $1 million per annum.
• Decommissioned and implemented a new Interactive Voice Recording (IVR) system, in turn reducing operation expenses (OPEX) by $80k per annum.

Sydney, Australia

• Led a team, who supported the day-to-day management of the Asset Finance application, which housed $15 billion in loans. I proactively identified opportunities, and funnelled key business inputs, into the systems.
• Played a key role in delivering a tactical system enhancement, which laid the foundations for implementing a strategic solution, to further enable Guaranteed Future Value (GFV) financing in the specialised finance.
• Recipient of Q4 and Q1 Star Award for being instrumental in the success of the GFV program of works.
• Identified and implemented a number of process improvements which reduced overall support queries by 20%.

Sydney, Australia

• Managed multiple process improvement projects within Australian Financial Services (AFS) portfolio. Led cross-functional teams, to collect data, analyse to determine root causes, present and implement cost saving.
• Designed and implemented a technology and vehicle dashboard across AFS to raise visibility and provide insights into asset optimisation opportunities.
• Successfully conducted an IT Asset Audit POC across retail banking, reducing IT asset costs by $500k per annum.
• Saved $126k per annum by optimising remote access usage across AFS.
• Analysed business projects and identified improvements required for projects.
• Developed a series of reporting dashboard to deliver strategic business knowledge, and support data driven decisions within AFS.

Sydney, Australia

• Managed the ATM and self-service product sets, including product development, product roadmap development from idea generation through to implementation. Identified opportunities to improve performance and automation.
• Developed and delivered remote management capabilities for the ATM fleet, yielding a cost reduction of $500k realized in first year of inception.
• Built strategic alliances with software vendors and managed service providers that created a platform for identifying improvement opportunities across the ATM and self-service channels.
• Implemented key governance frameworks to create heightened visibility of the ATM and self-service channels performance.
• Collaborated with human-centred design, to optimise customer experience across the ATM and self-service channels.
• Developed product requirement and test documents, working with technology and human-centred design teams to assure alignment of product roadmap with market needs.

Sydney, Australia

• Consultant Enterprise Messaging, Sales and Service Desktop, Apr 2007 – Nov 2007
• Customer Relations Manager, Channel and Systems Management, Nov 2004 – Apr 2007
• Snr Customer Relations Consultant, Online Banking, Jan 2001 – Feb 2004
• Customer Relationship Consultant, Contact Centre, Apr 2000 – Jan 2001