Harun Khan Email and Phone Number

:As a Fraud Analyst, my primary responsibility is to conduct thorough due diligence on customers and ensure compliance with regulatory requirements. My expertise lies in verifying the identity, legitimacy, and risk profile of customers, thereby safeguarding the organization from potential fraud and reputational risks.*Key Responsibilities:*- Conduct thorough customer due diligence, including data collection and verification- Analyze customer information to identify potential risks and red flags- Investigate and resolve discrepancies in customer data- Ensure compliance with Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) regulations- Maintain accurate and up-to-date customer records- Collaborate with internal teams to ensure seamless onboarding and risk assessment processes*Skills:*- Strong analytical and problem-solving skills- Attention to detail and ability to work with precision- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment and meet deadlines- Strong knowledge of AML/CFT regulations and KYC principles.

-Handle customer queries from various marketplaces (North America, Europe, India) and resolve them in a timely and professional manner through phone and chat.-Had to demonstrate ownership and manage escalations efficiently in line with the established policies and procedures to resolve complex customer issues.-Resolved problems, improved operations and provided exceptional service.-Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.-Gather customer feedback and share with our Product, Sales and Marketing teams.-Displayed flexibility to adapt to quarterly policy changes and database re-organization.-Was able to reduce contact handling time considerably and increase the Absolute Resolution Rate.- Was consistently amongst the top performers for the CCU Operations team.

-Handle customer queries from various marketplaces (North America, Europe, India) and resolve them in a timely and professional manner through phone and chat.-Had to demonstrate ownership and manage escalations efficiently in line with the established policies and procedures to resolve complex customer issues.-Resolved problems, improved operations and provided exceptional service.-Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.-Gather customer feedback and share with our Product, Sales and Marketing teams.-Displayed flexibility to adapt to quarterly policy changes and database re-organization.-Was able to reduce contact handling time considerably and increase the Absolute Resolution Rate.- Was consistently amongst the top performers for the CCU Operations team.