Harun Kinalidir Email & Phone Number

Istanbul, Turkey

Istanbul, Turkey

• Managing and leading Teradata and Informatica Customer Services Operation Teams• Account Management of Business Critical Customers as a Technical Account Manager• Organizing system availability and pro-active service management meetings with the Business Critical Customers• Analyzing Service Performance Reports• Reconciling system outage data with Customer's technical resources and evaluate the System Availability Reports• Reviewing and recommending implementation of Proactive Support Tools to provide the highest level of system availability• Working with customer to maintain a stable system environment by recommending critical software patches and maintenance releases• Managing the development and execution of change control plans• Management of service delivery issues and escalation processes• Involvement of several POCs where support needed to prove technical capabilities, failover scenarios and backup solutions• Participating in reviews/changes to existing Customer support contract• Presales activities, attending Customer meetings with sales to talk about Teradata• Supporting sales teams for business development for existing and new accounts• Answering RFIs to cover technical parts during proposals

Istanbul, Turkey

• Teradata Hardware and Software support to Customers• Hortonworks & Cloudera Hadoop installation & support• Configure and Install SMP, MPP, Teradata Database on 3rdPaty-Non Teradata systems.• SuSe Linux Support which Teradata on it.• Teradata Database Support, SQL related support• Hardware related problems (DELL, LSI & EMC , STK / Server, Controller, Storage related issues)• Backup Solutions (Netbackup)• Onsite & Remote HW-SW Teradata Installations, Upgrades, Reconfigurations• Proof of Concept Installations & Activities

İstanbul, Türkiye

-Manage the customer complaints as 2nd Level Support and assure customer satisfaction with the quality of service, -Responsible for configuring, maintaining, troubleshooting and monitoring any issues for charging systems, -Realize preventive maintenance and perform the monitoring of applications proactively, -Handle the schedule of various batch jobs and workloads, and administer the environment by day-to-day operations, -Execute acceptance tests for new products or design changes in modules, -Creating new alarms for new products and services and take necessary action when triggered, -Providing required information for defects, following up on defects within predefined SLA, -Performing necessary tests on pre-production before releases, - Hands on experiences with Unix, Shell Scripting, Sun Solaris, Windows, Oracle DB and RedKnee Charging Application Systems.-Knowledge of high availability, clustering and load balancing concept.

İstanbul, Türkiye

-Supporting Teradata Active Data Warehouses for high profile customers- SuSe Linux 10-11 Support on Teradata- Onsite & Remote HW-SW Teradata Installations,HW-SW Upgrades and Reconfigurations- Proof of Concept Installations & perform support related tasks- Linux and Windows knowledge to troubleshoot Teradata systems as well as manage system change controls.- Performing enterprise level support activities - Hardware & Software related issues- Monitor, updates and manage customer incidents through teradata ticketing system.- Backup Solutions (Netbackup)

Istanbul, Turkey

Istanbul, Turkey