Haruna Watanabe

Haruna Watanabe Email and Phone Number

Guest Experience Manager @ THE SHINMONZEN
Haruna Watanabe's Location
Kyoto, Japan, Japan
About Haruna Watanabe

With the 10 years experience of hotel customer service position, I am grateful for expanding management experience in challenging circumstance. My hunger of learning for growth and desire to utilize all of my strengths and experiences should be the asset. I am excited to accommodate my skills from basic CS communication skills, team working, logical strategy for productivity and efficiency into any future challenge. I have strong passion for contribution on both business and society, and desire to be meaningful for business owners, colleagues and customers, in order for them to be satisfied with their joys and successes. It is one of my goals to create highly sophisticated and motivated teams who stay delighted, inspiring, and grateful to achieve successful business for all customers, workers and owners. As spending one third of a day working, working hours should be a precious opportunity to enrich your quality of life. As being said, I strongly care about teams I work with and would love to be helpful for the team.

Haruna Watanabe's Current Company Details
THE SHINMONZEN

The Shinmonzen

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Guest Experience Manager
Employees:
5
Haruna Watanabe Work Experience Details
  • The Shinmonzen
    Guest Experience Manager
    The Shinmonzen Sep 2023 - Present
    Kyoto, Japan
  • Hilton Hotels & Resorts
    Duty Manager
    Hilton Hotels & Resorts May 2022 - Present
    Sesoko
  • Hilton Hotels & Resorts
    Acting Duty Manager
    Hilton Hotels & Resorts Dec 2021 - Apr 2022
    Sesoko, Okinawa, Japan
  • Hilton
    Assistant Front Office Manager
    Hilton Jun 2023 - Sep 2023
    Sesoko, Okinawa
  • Hilton Odawara Resort & Spa
    Front Office Shift Leader
    Hilton Odawara Resort & Spa Aug 2018 - Dec 2021
    Odawara, Kanagawa, Japan
  • Hilton Odawara Resort & Spa
    Front Desk Agent
    Hilton Odawara Resort & Spa Aug 2015 - Jul 2018
    Kanagawa, Japan
    Hilton Odawara Resort & Spa
  • International Plaza Hotel
    International Intern Student
    International Plaza Hotel Sep 2014 - Jan 2015
    - attended to Guest Service department (Front Desk) to learn appropriate English expressions with friendly manner for building rapports.- assisted property guests with answering questions, dealing with parking issues, satisfying requirements,- assisted Guest Service agents in check-ins, productions, and other miner projects- ensured daily departure by visiting rooms and clarifying guests' requirements.- attended in Human Resources Department to participate a system change project.- assisted New Hiring Orientation with making presentation power Point, Health and Safety instruction package, and ice breaking games.
  • Jelly Modern Doughnuts
    Food Service Associate
    Jelly Modern Doughnuts Feb 2014 - Jan 2015
    - Assisted the Head Quarters for new store opening with preparing operation manuals.- Assisted the head Quarters for pre-opening pop up project by taking care of preparation, shipping, attending to customers for opening hours, and sales reports.- ensured the excellence at several popup events in high-end properties by head up preparation, friendly customer service with appropriate manner, and fast and well-organized work performance.- covered all the rolls as required including production to attending events for maximizing operation efficiency and owners' satisfaciton.- managed to avoid potential customer complains with detail focused preparation and communications.- went extra miles for customers satisfaction by creating unique presentations and packaging within company policy.- provided friendly customer service with appropriate manner and warm welcome attitude.- trained new hires effectively to maximize company's productivity and to achieve customers expectations.
  • Loisir Hotel Okinawa Inc.
    Front Desk Agent
    Loisir Hotel Okinawa Inc. Apr 2008 - Oct 2013
    Okinawa, Japan
    Reservation Desk Clerk(Feb - Oct, 2013)- Maintained efficient reservations by sending 30+ emails and faxes, and receiving 20+ phone calls daily- Built good relationships with customers to develop repeat hotel business- Lead non-Japanese employee to outstanding customer serviceFront Desk Clerk(Apr, 2008 - Jan, 2013)- Established new hotel reception desk, and created new service standards and staff operations- Organized accommodation upselling team- Trained new employees as competent team-oriented workforce- Took charge of reception desk through daily management since 2011Guest Relation Desk Clerk(Jan - Mar, 2010)- Provided information and arranged sightseeing reservations for customers’ expectations- Pursued portfolio of valuable fluctuating information

Haruna Watanabe Skills

Customer Service Microsoft Office Microsoft Word Microsoft Excel Time Management Powerpoint Teamwork Hospitality Communication Social Media Customer Satisfaction Food And Beverage

Haruna Watanabe Education Details

Frequently Asked Questions about Haruna Watanabe

What company does Haruna Watanabe work for?

Haruna Watanabe works for The Shinmonzen

What is Haruna Watanabe's role at the current company?

Haruna Watanabe's current role is Guest Experience Manager.

What schools did Haruna Watanabe attend?

Haruna Watanabe attended Nca English School, St. George International College, Waseda University.

What are some of Haruna Watanabe's interests?

Haruna Watanabe has interest in Social Services, Environment, Education, Disaster And Humanitarian Relief, Health.

What skills is Haruna Watanabe known for?

Haruna Watanabe has skills like Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Time Management, Powerpoint, Teamwork, Hospitality, Communication, Social Media, Customer Satisfaction, Food And Beverage.

Who are Haruna Watanabe's colleagues?

Haruna Watanabe's colleagues are Vanessa Pham, Koji Tachikake, Katrina Uy, Shoko Ishino, Viktor Tzatchev, 今井亮介, I Komang Suardana.

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