As an accomplished Customer Experience and CRM Manager currently leading pre/post sales activities and CRM at Fiberli Lighting in Antalya, Turkey, I bring over 15 years of expertise in customer service management, sales processes, and CRM implementation across diverse industries.My Career Journey:Fiberli Lighting, 2024 – PresentIn my current role, I have spearheaded the creation and implementation of a CRM culture, tailored CRM systems to align with our business needs, and led cross-functional teams to ensure seamless project execution. My responsibilities also include SAP implementation and overseeing the O2C and L2O processes, distributorship strategies for sustainable sales operations.Wavin Turkey, 2013 – 2024During my tenure at Wavin Turkey and Wavin Middle East, I managed a team of 11 customer service professionals, streamlined order management for domestic and export markets, and developed a comprehensive CS Knowledge Base and portal. I was instrumental in optimizing pricing processes, conducting profitability scenarios, and enhancing our reporting capabilities with PowerBI. Additionally, I played a key role in implementing e-business initiatives and managing sales budgets. I led a dedicated team in managing special pricing, competitor analysis, and sales data reporting and also focused on sales analysis, pricing strategies, and sales forecasting strategies.With a strong foundation in CRM, sales analysis, and project management, I am passionate about driving customer satisfaction and business and sales growth. Let's connect and explore how we can collaborate to achieve exceptional results in customer experience, sales & business support and CRM management.✔ Customer Experience Manager✔ CRM Manager✔ Customer Service Manager✔ Pricing Manager✔ E-Commerce Lead