Developing work shift management system and solutions for mainly restaurant business.

I joined InStranet as a quality assurance engineer and I fully support Japanese environment but also I am working on English environment. In terms of the environmental coverage, I worked on Windows and Solaris operating systems, BEA WebLogic, IBM WebSphere, Oracle9i, and iPlanet application servers.One of my biggest contribution at InStranet was automating the test process which is installing InStranet, configuring it and executing test plans to check InStranet’s basic functions, fully automatic by WinRunner and ant. It dramatically reduced the time to check basic and fundamental functions of the product and gave quality assurance engineers time to focus on more complicated tests.

Immediately following the conclusion of my Masters degree I joined Business Objects as their first full time technical support consultant, for technical support until then was handled by pre-sales consultants. In fact, I developed the first technical support procedures for the company in Japan and trained all the distributors on their use and implementation. Initially I reported to the Director of Technical Services and later to the corporate technical support structure. Business Objects Nihon B.V. maintained a strictly indirect sales model, notwithstanding, I provided technical support for all products (client/server and Web-based) to both distributors and directly to major accounts/customers. Although responsible for technical support, I was also involved a great deal in product localisation matters, from beta program management to quality control/assurance, to training distributors on new versions of products, etc.