I joined MJQuinn as the COVID19 pandemic had just started and I currently work on the ONSA contract which involves working closely with both Openreach and subcontractors, when starting at MJQuinn the British government announced the first initial lockdown meaning when learning my new role I had to do this from home, it was very difficult learning a new role while not being in a learning environment, however due to the circumstances of how I started this job it has resulted in me learning my… Show more I joined MJQuinn as the COVID19 pandemic had just started and I currently work on the ONSA contract which involves working closely with both Openreach and subcontractors, when starting at MJQuinn the British government announced the first initial lockdown meaning when learning my new role I had to do this from home, it was very difficult learning a new role while not being in a learning environment, however due to the circumstances of how I started this job it has resulted in me learning my role in alot more depth as there was nobody next to me to rely on I believe I have a very good knowledge of the systems and role I am currently in due to this, Show less

I was on the Severn Trent water contract for almost 2 years, my job role was the OOH (out of hours) scheduler for waste water meaning from 4pm-10pm I would be answering customer calls and planning jobs for the engineers, this role required good customer service due to the nature of the works, this was a very reactive job role as emergencies had to be passed out and attended within 2 hours of them being received, as this was a computer based job I was required to learn how to use SAP and CLICK… Show more I was on the Severn Trent water contract for almost 2 years, my job role was the OOH (out of hours) scheduler for waste water meaning from 4pm-10pm I would be answering customer calls and planning jobs for the engineers, this role required good customer service due to the nature of the works, this was a very reactive job role as emergencies had to be passed out and attended within 2 hours of them being received, as this was a computer based job I was required to learn how to use SAP and CLICK software, due to the nature of the works I also had to learn how to reason with and de-escalate angry customers who called through with issues. Show less