Oversee the operational effectiveness and efficiency of the team. Maintain high level of collaboration with partners in global locations.

Ensured all instructions received are monitored, processed, escalated if necessary and reviewed accurately and within the agreed time-frames and guidelines. Supported management in ensuring all Key Performance Indicators are updated and met. Teams: Registration; Dealing; Cash Processing (Fund Services)Recognitions: A-Class Awardee; Best SME; Risk Champion Star Performer Awardee; Innovator Awardee

Responsible for the credit evaluation and decision of requests for cards through a complete and accurate review of account handling performance and submitted information against the defined criteria and accurate maintenance of submitted information against the account maintenance form/documents in accordance to the Credit Delegation Approval matrix and established credit policies and processing guidelines.Recognitions : Excellence in Attendance ; Excellent Performance in Productivity

Tasked to perform back office functions and to assist Advanced and Premier Support Team efficiently and provide excellent customer service at all times.

Ensured compliance of processors with group and area credit policies and lending guidelines. Performed error-checking to ensure that third party providers comply with group and area operating guidelines.

Provided adequate support to Personal Installment Loans (PIL), Bank Association of the Philippines (BAP), Third Party Agencies (TPA) and other internal/external units. Ensured compliance with all Vendor Management responsibilities. Performed error-checking to ensure that third party providers comply with group and area operating guidelines.

Assisted department executives in investigating, evaluating and processing card applications and ensuring compliance with group and area credit policies and lending guidelines.Ensured accuracy of data captured in the system. Checked completeness and validity of documents. Enquired the extent of applicant’s relationship with HSBC.