Harvey Bejarano Email & Phone Number

- Proactively respond to and follow up on client inquiries via telephone, email, and chat – 135 tickets weekly- Build strong working relationships with clients by providing phenomenal support in a timely and efficient manner- Independently prioritize and manage work tickets- Serve as point of contact for legal related cases, ensuring to follow established procedures and guidelines- Serve as point of contact for vaccine integration projects, pre and post-production- Maintain clear and accurate documentation of client interactions in Salesforce CRM- Collaborate and communicate concisely with all stakeholders- Be flexible and maintain strong organizational skills

- Maintained Accounts Receivable- Processed sales orders in Excel and Quickbooks- Worked closely with filter suppliers to maintain accounts and warehouse supply- Maintained vendor and customer price sheets in Excel- Responded to inquiries and quotes via email - 75 weekly- Sourced product from local suppliers- Delivered product as needed

- Proactively responded to and followed up on client inquiries via telephone and email - 115 tickets weekly- Used internal and external resources to answer client questions- Programmed Twilio communication tool with pharmacies in order to establish patient text and voice outbound messaging- Provided high level training, support and solutions to pharmacies using software specific tools- Troubleshot software and hardware, providing solutions where appropriate- Collaborated with teams to solve problems and process tickets- Stayed up to date on design, product and industry changes