Harvey Clark Email & Phone Number

Irving, Texas

* Documenting internal processes, procedures, and best practices/guidelines for project managers, business analysts, and engineering analysts. * Creating or enhancing project-implementation templates and presentations.* Helping build supporting documentation and training aids for onboarding new hires.

Dallas/Fort Worth Area

As editor:* Edited all customer documentation and courseware for grammar and punctuation, readability, and standards compliance and performed high-level quality checks immediately before release. Work performed on PDFs or actual DITA/XML, FrameMaker, or other source files. * Chaired Standards Committee to develop and implement new processes, guidelines, rules, and best practices for working in FrameMaker and later DITA/XML.* Maintained style guide initially in FrameMaker and later as an HTML Web site using Dreamweaver and then Oxygen XML Author. * Managed and sometimes wrote department work instructions (task-oriented procedures) in Microsoft Word format. * Worked with Quality group to ensure that all internal processes, standards, and documentation were TL9000-compliant.* Occasionally assisted (usually as editor) employees outside the department with reports, white papers, and other special projects.As technical writer: * Maintained and processed rebranded customer documentation for five different partner products. Documentation source files were DITA/XML. * Created Femtocell user guide from translated source material from Fujitsu Japan.* Served as backup for performing final production and post-production tasks, whereby final PDF documentation was created from DITA/XML source files and posted online.* Created special style guide and templates as proof of concept for setting up documentation group for customers. * Received recognition award for managing several tight deadlines across different products.

Dallas/Fort Worth Area

As technical writer, updated and wrote supporting documentation for applications installed on the Himalaya intelligent network server. Responsibilities included:• Writing user guide and online help for new service creation and deployment tools.• Maintaining operations, installation, and network operations manuals.• Creating and updating online help topics for network surveillance GUI interface.Received commendation for meeting a strict deadline while managing a complex workload.

Dallas/Fort Worth Area

As lead writer/documentation specialist, supervised large, ongoing documentation projects to write and maintain translations guides and memory-management guides for the Transgate (international gateway), End Office/Tandem, and SCP/STP product lines. Responsibilities included:• Developing writing standards, formats, and work processes.• Scheduling and tracking writing efforts.• Providing research and technical assistance to writers.• Reviewing all changes for technical accuracy and completeness.• Training new writers.• Coordinating writing efforts with production personnel for both paper and CD-ROM production and distribution.• Providing input on employee performance appraisals.• Ensuring compliance with ISO 9001 quality standards and processes.• Occasionally working directly with customers to make modifications and ensure quality of the documentation sets.As senior technical writer:• Wrote and updated feature and product descriptions.• Participated in quality and process analysis.As technical writer:• Wrote and updated task-oriented procedural documents.• Created boilerplates to save time and streamline the writing process.

Orlando, Florida Area

Technical writer for Stromberg-Carslon, which went through a few owners before ending up with SiemensResponsibilities:• Maintained dictionary of alarms/messages generated by the DCO switching system.• Worked with engineers and engineering schematics to maintain document describing the hardware layout of the switching system.• Wrote and tested software task descriptions and feature translations.

Ba, Technical Writing

Activities and Societies: Karate Team for a few years. Nothing much else that could be considered a society or organization.I earned.

Diploma

Activities and Societies: FBLA, National Honor Society