Harvey Dore-Boize Email & Phone Number

London, United Kingdom

Day-to-day responsibilities include:-Being a first point of contact for customers through inbound calls, emails, chats and the company portal-Documenting and maintaining bespoke processes into a process guide as well as contributing to company knowledge base for both internal and customer facing articles-Being a customer lead for multiple customers, providing guidance and assistance to colleagues/customer contacts where necessary.-Alarm monitoring as well as proactive and… Show more Day-to-day responsibilities include:-Being a first point of contact for customers through inbound calls, emails, chats and the company portal-Documenting and maintaining bespoke processes into a process guide as well as contributing to company knowledge base for both internal and customer facing articles-Being a customer lead for multiple customers, providing guidance and assistance to colleagues/customer contacts where necessary.-Alarm monitoring as well as proactive and preventative checks on customer systems Show less

London, United Kingdom

Day-to-day responsibilities include dealing with faults remotely and onsite passed on from the service desk as well as fresh installs and changes from project work. I am also trusted to represent the company at customer sites as well as managing relationships with customers over the phone.I have regular involvement with technologies including Alcatel PBX's, hosted voice systems such as Gamma Horizon and HP Procurve/Comware switches.

Watford, United Kingdom

Part of a two year trailblazer apprenticeship aimed at young people coming out of full-time education, offering a wide range of opportunities to gain experience within the field of IT and Unified Communications as well as relevant and sought after industry standard qualifications along the way.