As an Information Technology Specialist training in the U.S. Department of Veterans Affairs Vocational Rehabilitation and Employment program, I have over five years of experience in this role, learning throughout my journey the pillars of IT planning, implementation and preventative security. Enforcing department data sensitivity policies:- Conduct regular audits to ensure compliance with clean desk policies, identifying and addressing any violations.- Educate staff on the importance of clean desk policies and provide training on best practices for maintaining a clean and secure workspace.- Collaborate with facility management to implement physical security measures to support clean desk policies.Assisting in the management of the on-site computer center/library:- Provide technical support to users of the on-site computer center/library, troubleshooting hardware and software issues.- Conduct regular checks to ensure compliance with security protocols and data protection measures.Giving instructional classes weekly to Veterans:- Develop and deliver instructional classes on using computers for personal needs, tailored to the specific requirements and skill levels of veterans.- Provide hands-on training and guidance on basic computer skills, internet usage, and software applications.- Evaluate the effectiveness of instructional classes through feedback and assessments, adjusting content and delivery methods as needed.Collecting and reporting usability feedback from customers:- Solicit feedback from customers on the usability of IT systems and services, using surveys, interviews, and observation.- Compile feedback into detailed reports, highlighting key insights and recommendations for improvement.- Collaborate with IT teams to implement changes based on feedback, ensuring continuous improvement of technical support processes.