· Manage and execute supply chain, inventory, and logistics from factories to warehouse to end users · Managing stock availability, delivery, order status and product information. Execute delivery plan ofmaterials from suppliers to warehouse to customer in a timely manner· Process purchase orders received from sales team within assigned territory using SAP· Update of backlog and revenue recognition files and drive daily management reports· Supervise warehouse operations by ensuring proper item reception, storage and dispatch of ordersunder inventory management· Coordinate with associated teams over weekly report of materials on time, update all informationrelated to deliveries and escalate delay orders for timely action using Salesforce· Working closely with sales team and operations on daily basis to concisely communicate order status to sales and customer service teams· Handling all supplier / vendor weekly meetings to align objectives and updating schedules and sales teams responsibly. Follow up with suppliers to ensure materials are produced and sent as per schedule· Verification and validation with freight forwarders and logistics providers, to ensure timely order deliveries and minimize delay risks· Work closely with commercial operations and internal support functions to drive growth and continuous improvement· Interface with sales team / logistics / marketing to confirm delivery or warranty terms for orders· Coordinating with factories to ensure consolidation of shipments and weekly scheduling of orders· Implement strategies to improve product lead times, streamline procurement processes and mitigate supply chain issues· Coordinating to maintain vendor masterdata and update changes on products and product ranges on SAP

· Providing end user support· Help configure Lotus notes remotely for users, configure IP phones and mails on mobile phones· Conducting basic IT induction training for new employees· Managing closure of all IT related accounts· Operating BMC remedy ticketing tool and assigning tickets to respective support teams· Coordinating with vendors for procuring, repairing and replacing office inventory

· Assigned with technical troubleshooting responsibilities for incoming calls of VIP Airtel customers· Providing resolution to customers on technical queries and complaints through telecom · Ensuring that the required Service Level Agreements (SLA's) are met· Provide assistance with modern configuration and other internet troubleshooting· Participating in coaching, reviews and training assessments and personnel in conjunction with department managers

worked as a CATI(computer aided telephonic interface) representative wherein we conducted telephonic surveys with our clients as a part of our market research.